{"id":9855,"date":"2024-03-29T19:32:04","date_gmt":"2024-03-29T19:32:04","guid":{"rendered":"https:\/\/coinsrev.com\/info\/customer-support-and-admin-assistant\/"},"modified":"2024-03-29T19:32:04","modified_gmt":"2024-03-29T19:32:04","slug":"customer-support-and-admin-assistant","status":"publish","type":"post","link":"https:\/\/coinsrev.com\/info\/customer-support-and-admin-assistant\/","title":{"rendered":"Customer Support and Admin Assistant"},"content":{"rendered":"<p><b>Employer:<\/b> EllisKnight International Recruitment<br \/>\n<b>Salary:<\/b> \u00a323,000 per annum<br \/>\n<b>Date Added:<\/b> 29\/03\/2024<\/p>\n<p><b>Customer Support and Service Administration Assistant<\/b><\/p>\n<p>Location: Office based &#8211; Lapworth (Head Office)<\/p>\n<p>Reports to: Technical Director<\/p>\n<p>Contract: Permanent, Monday to Friday, 09:00-17:30<\/p>\n<p>Our client provides activity monitoring technology and services aimed at assisting individuals in living independently and safely at home. They work closely with approximately 70% of local authorities across the UK, aiding in care assessments and delivering  long-term sensor technology to facilitate effective support when required.<\/p>\n<p>The Customer Support Assistant role provides first line technical support for customers.&nbsp;The candidate will handle telephone and email enquiries and with training, monitor technology for clients.&nbsp; <\/p>\n<p><b>Main Responsibilities and Duties:<\/b><\/p>\n<ul>\n<li>Provide excellent service and support through our customer helpline, addressing technical queries and troubleshooting effectively.<\/li>\n<li>Develop competency in understanding and discussing charts and systems with customers.<\/li>\n<li>Assist in system maintenance, conducting daily checks and coordinating with customers and internal teams.<\/li>\n<li>Monitor technology for our clients through daily chart and system checks.&nbsp;<\/li>\n<li>Generate chart summary reports and communicate findings to customers.<\/li>\n<li>Follow up on inquiries and coordinate parts dispatch as necessary.<\/li>\n<li>With training, to be able to install technology in supported living care settings when required.&nbsp;<\/li>\n<li>Maintain high standards of customer service and administrative processes, ensuring timely action and accurate record-keeping within our quality framework.<\/li>\n<li>Perform additional administrative tasks to support business operations, growth, and quality delivery.<\/li>\n<\/ul>\n<p><b>Skills and Qualifications:<\/b><\/p>\n<ul>\n<li>Exceptional verbal and written communication skills.<\/li>\n<li>Friendly and efficient telephone manner.<\/li>\n<li>Strong problem-solving and multitasking abilities.<\/li>\n<li>Proficient IT skills.<\/li>\n<li>Detail-oriented and well-organized.<\/li>\n<li>Willingness to travel to visit supported living care settings when required.&nbsp;<\/li>\n<li>A team player with a proactive attitude and the ability to work independently.<\/li>\n<li>Dedication to operational excellence.<\/li>\n<li>Interest in technology.<\/li>\n<li>Must have daily access to a vehicle, as there are no public transport links in the area.<\/li>\n<li>Subject to successful completion of Enhanced DBS and PVG checks.<\/li>\n<\/ul>\n<p><b>Application Deadline:<\/b> 26\/04\/2024<br \/>\n<b>Contract Type:<\/b> Permanent<br \/>\n<b>Submitted Applications:<\/b> 0<\/p>\n<p><a class='btn btn-block btn-primary theme-btn-primary' style='text-align: center; text-decoration: none; margin: auto 0;width: 100%;' href='https:\/\/www.reed.co.uk\/jobs\/customer-support-and-admin-assistant\/52399317' target='_blank' rel=\"noopener\"> Apply Now <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Employer: EllisKnight International Recruitment Salary: \u00a323,000 per annum Date Added: 29\/03\/2024 Customer Support and Service Administration Assistant Location: Office based &#8211; Lapworth (Head Office) Reports<\/p>\n","protected":false},"author":1,"featured_media":597,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[29],"tags":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/coinsrev.com\/info\/wp-content\/uploads\/2023\/09\/pexels-ruslan-burlaka-140945.jpg","_links":{"self":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts\/9855"}],"collection":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/comments?post=9855"}],"version-history":[{"count":0,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts\/9855\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/media\/597"}],"wp:attachment":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/media?parent=9855"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/categories?post=9855"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/tags?post=9855"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}