{"id":9550,"date":"2024-03-25T13:00:08","date_gmt":"2024-03-25T13:00:08","guid":{"rendered":"https:\/\/coinsrev.com\/info\/customer-service-administrator-8\/"},"modified":"2024-03-25T13:00:08","modified_gmt":"2024-03-25T13:00:08","slug":"customer-service-administrator-8","status":"publish","type":"post","link":"https:\/\/coinsrev.com\/info\/customer-service-administrator-8\/","title":{"rendered":"Customer Service Administrator"},"content":{"rendered":"<p><b>Employer:<\/b> Reed<br \/>\n<b>Salary:<\/b> \u00a325,000 &#8211; \u00a326,000 per annum<br \/>\n<b>Date Added:<\/b> 11\/03\/2024<\/p>\n<p><strong>Customer Service Administrator<\/strong><\/p>\n<p>Annual Salary: &#163;24,000 &#8211; &#163;26,000<\/p>\n<p>Location: Bury St Edmunds<\/p>\n<p>Job Type: Full-time<\/p>\n<p>We are seeking a Customer Service Administrator to act as a key point of contact for customer queries regarding products, orders, deliveries and liaise with other offices.<\/p>\n<p>This role also involves providing support to our team and documenting processes within the manufacturing team. The ideal candidate will be IT competent, possess a good standard of numeracy and literacy, and have a commitment to safe working practices.<\/p>\n<p><strong>Day-to-day of the role:<\/strong><\/p>\n<ul>\n<li>Process orders received via email, phone, and fax.<\/li>\n<li>Ensure the accuracy of orders, quotations, and invoices.<\/li>\n<li>Handle phone calls from customers and contact them to obtain missing information or answer queries.<\/li>\n<li>Liaise with the purchasing department to ensure timely deliveries.<\/li>\n<li>Maintain and update sales records for customers.<\/li>\n<li>Stay informed about product information.<\/li>\n<li>Undertake simple credit control tasks under the guidance of the Head of Accounts.<\/li>\n<li>Provide professional, courteous, and efficient service to all customers and staff.<\/li>\n<li>Deputise for absent colleagues as required and stay refreshed on processes to ensure effective coverage.<\/li>\n<li>Cross Selling and supporting other offices.<\/li>\n<\/ul>\n<p><strong>Required Skills &amp; Qualifications:<\/strong><\/p>\n<ul>\n<li>Previous sales administrator experience is preferred.<\/li>\n<li>Hands-on experience with CRM software<\/li>\n<li>Excellent telephone manner with strong communication skills.<\/li>\n<li>Good standard of numeracy and literacy.<\/li>\n<li>IT competence and a good understanding of safe working practices.<\/li>\n<\/ul>\n<p><strong>Benefits:<\/strong><\/p>\n<ul>\n<li>Competitive salary.<\/li>\n<li>Monday to Friday work schedule, with an early finish at 2pm on a Friday.<\/li>\n<li>40-hour workweek.<\/li>\n<li>Great opportunity for progression in a rapidly expanding company.<\/li>\n<\/ul>\n<p>To apply for the Office Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.<\/p>\n<p><b>Application Deadline:<\/b> 25\/04\/2024<br \/>\n<b>Contract Type:<\/b> Permanent<br \/>\n<b>Submitted Applications:<\/b> 2<\/p>\n<p><a class='btn btn-block btn-primary theme-btn-primary' style='text-align: center; text-decoration: none; margin: auto 0;width: 100%;' href='https:\/\/www.reed.co.uk\/jobs\/customer-service-administrator\/52288769' target='_blank' rel=\"noopener\"> Apply Now <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Employer: Reed Salary: \u00a325,000 &#8211; \u00a326,000 per annum Date Added: 11\/03\/2024 Customer Service Administrator Annual Salary: &#163;24,000 &#8211; &#163;26,000 Location: Bury St Edmunds Job Type:<\/p>\n","protected":false},"author":1,"featured_media":597,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[29],"tags":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/coinsrev.com\/info\/wp-content\/uploads\/2023\/09\/pexels-ruslan-burlaka-140945.jpg","_links":{"self":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts\/9550"}],"collection":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/comments?post=9550"}],"version-history":[{"count":0,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts\/9550\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/media\/597"}],"wp:attachment":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/media?parent=9550"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/categories?post=9550"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/tags?post=9550"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}