Employer:<\/b> Nigel Wright Recruitment
\nSalary:<\/b> \u00a324,000 per annum
\nDate Added:<\/b> 26\/02\/2024
\nThe Company<\/b><\/p>\n
Customer Service Advisor. This is an exciting opportunity to join a well established manufacturing business in the Tech space. The business grew exponentially during covid with a turnover of £80 million and is growing from strength to strength, making this an exciting time to join and develop your career with this organisation.<\/p>\n About the Role<\/b><\/p>\n \u00b7 Answering inbound calls quickly and efficiently, relaying correct information back and advising customers to resolve any outstanding issues<\/p>\n \u00b7 Dealing with email queries from customers, internal sales and 3rd party couriers to ensure they are responded to in a timely manner<\/p>\n \u00b7 Proactive reporting to customers regarding their orders or delivery issues.<\/p>\n \u00b7 Take full ownership for all queries received, following through to resolution and ensuring customers are kept updated throughout<\/p>\n \u00b7 Ensure thorough and concise notes are recorded throughout query process to provide a clear audit trail<\/p>\n \u00b7 Investigate and resolve customer complaints, escalating root cause to management once resolved to aid preventative action to be taken<\/p>\n \u00b7 Office experience with clear, professional, confident telephone manner<\/p>\n \u00b7 Pleasant, friendly style with a genuine desire to please the customer by showing appropriate levels of understanding and empathy to the customers\u2019 situation whilst actively listening to understand customers\u2019 needs<\/p>\n \u00b7 Proficiency in actively solving problems and influencing customers to accept outcomes<\/p>\n \u00b7 Highly resilient and able to handle complaints, even when dealing with difficult customers<\/p>\n \u00b7 Good practical understanding of working with Microsoft Office<\/p>\n \u00b7 Ability to multi-task, be organised, agree priorities and meet deadlines<\/p>\n Benefits<\/b><\/p>\n Next Steps<\/b> Application Deadline:<\/b> 04\/05\/2024
Harrogate
£24,000
Monday to Friday. Flexible with Start and Finish times. <\/strong><\/p>\n\n
If you have experience of dealing with inbound customer queries, please apply on line. Interviews will be taking place Week Commencing 25th March.<\/p>\n
\nContract Type:<\/b> Permanent
\nSubmitted Applications:<\/b> 5<\/p>\n