{"id":9350,"date":"2024-03-22T18:32:03","date_gmt":"2024-03-22T18:32:03","guid":{"rendered":"https:\/\/coinsrev.com\/info\/customer-service-advisor-15\/"},"modified":"2024-03-22T18:32:03","modified_gmt":"2024-03-22T18:32:03","slug":"customer-service-advisor-15","status":"publish","type":"post","link":"https:\/\/coinsrev.com\/info\/customer-service-advisor-15\/","title":{"rendered":"Customer Service Advisor"},"content":{"rendered":"<p><b>Employer:<\/b> Vantage Recruitment<br \/>\n<b>Salary:<\/b><br \/>\n<b>Date Added:<\/b> 22\/03\/2024<br \/>\n<strong>Fleet Advisor \/ Customer Service Advisor, 12 midday to 12 midnight&nbsp;&#163;28,500- (with overtime &#163;30-32k&#43;) 4 days on and 4 days off on a rolling 8 day shift pattern<br \/><\/strong><br \/>If you are looking for a varied role within customer services, call centre experience or administration and talking with customers this could be the role for you !<\/p>\n<p>So, as the Customer services advisor you will be answering incoming calls from customers and responding to their enquiries<\/p>\n<p>Working on a 4 day on and 4 day off basis (44 hours in an 8 day period) <\/p>\n<ul>\n<li>You will be working in an open plan office speaking with customers and updating the inhouse system<\/li>\n<li>Arranging engineers and third party suppliers to attend breakdown and repairs<\/li>\n<li>Dealing with Suppliers and internal teams to ensure that the customers enquiries are resolved<\/li>\n<li>Ensuring all warranty items are issued to correct suppliers within reasonable timescales.<\/li>\n<li>Making accurate frontline decisions within a timely manner, ensuring correct placement of vehicles whilst maintaining cost controls.<\/li>\n<li>Responsible for the movements of broken-down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames.<\/li>\n<li>Chasing Suppliers on the timely completion of jobs, keeping VOR within KPI.<\/li>\n<\/ul>\n<p> <strong>So, as the Customer Services Advisor what do we need you to have ?<\/strong> <\/p>\n<ul>\n<li>\n<ul>\n<li>Previous working experience within a customer orientated, service environment, retail environment or hospitality or the automotive \/ fleet industry<\/li>\n<li>Experience of working in a customer services centre or contact \/ call centre.<\/li>\n<li>Knowledge of vehicle parts would be an advantage.<\/li>\n<li>Great attention to detail and good customer services skills<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p> <strong>This role is a 4 on 4 off shift basis 44 hours between the hours of 12 midday to 12 midnight<br \/><\/strong><br \/>Benefits include 25 days&#8217; holiday, a generous contributory pension scheme, life assurance, a wide range of product discounts and health benefits<\/p>\n<p><b>Application Deadline:<\/b> 03\/05\/2024<br \/>\n<b>Contract Type:<\/b> Permanent<br \/>\n<b>Submitted Applications:<\/b> 0<\/p>\n<p><a class='btn btn-block btn-primary theme-btn-primary' style='text-align: center; text-decoration: none; margin: auto 0;width: 100%;' href='https:\/\/www.reed.co.uk\/jobs\/customer-service-advisor\/52366330' target='_blank' rel=\"noopener\"> Apply Now <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Employer: Vantage Recruitment Salary: Date Added: 22\/03\/2024 Fleet Advisor \/ Customer Service Advisor, 12 midday to 12 midnight&nbsp;&#163;28,500- (with overtime &#163;30-32k&#43;) 4 days on and<\/p>\n","protected":false},"author":1,"featured_media":597,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[29],"tags":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/coinsrev.com\/info\/wp-content\/uploads\/2023\/09\/pexels-ruslan-burlaka-140945.jpg","_links":{"self":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts\/9350"}],"collection":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/comments?post=9350"}],"version-history":[{"count":0,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts\/9350\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/media\/597"}],"wp:attachment":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/media?parent=9350"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/categories?post=9350"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/tags?post=9350"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}