Employer:<\/b> National Trust
\nSalary:<\/b> \u00a323,556 per annum
\nDate Added:<\/b> 16\/10\/2023
\nSummary <\/p>\n
We have an exciting opportunity to lead a small team of welcome staff and volunteers. As Welcome Manager, you will head up the staff & volunteer team, on nominated weekends and bank holidays, to welcome our visitors and help them enjoy their visit.<\/p>\n
As a senior member of staff on site, you will lead and empower your team to respond to customer enquiries and site issues and be the face of the National Trust. You\u2019ll be experienced in managing people, delivering outstanding customer service and leading on risk management.<\/p>\n
What it’s like to work here <\/p>\n
This vacancy is included in a trial of the \u2018Disability Confident\u2019 scheme (level 1). <\/b><\/p>\n
If you have a disability, and your qualities, skills and experience are a good fit with the ‘Who we’re looking for’ section below, we will guarantee you either a telephone or face to face interview. Please contact us at .uk, when you apply, to let us know, quoting the reference number for this vacancy.<\/b><\/p>\n
Reporting to the Property Operations Manager, you’ll manage a small team of around 3 staff, plus volunteers.<\/p>\n
The Longshaw Estate is often used by many as the gateway into the Peak District and is part of the larger National Trust Peak District Portfolio. Longshaw is one of the three key visitor hubs across the portfolio and consists of cafe and visitor facilities as well as several car parks leading to wider landscape walks and an education centre ran in partnership with the Peak District National Park Authority.<\/p>\n
The Peak District is on a mission to be the place of choice for inspiring outdoor experiences, where everyone is enabled to go on a journey of exploration in a landscape being actively managed to the highest international standards for conservation, access, and wider public benefits.<\/p>\n
What you’ll be doing <\/p>\n
You\u2019ll have overall responsibility for the team, and their safety and working practices, working closely with the Visitor Experience & Operations Manager to develop the site offer.<\/p>\n
Responsible for the day to day operation of the welcome area, you’ll ensure the delivery of high standards of service and visitor experience, using good judgement and decision making, in line with National Trust guidelines and policies. You\u2019ll be using your creativity and communication skills both to encourage and motivate your team and to help provide a friendly face to thousands of visitors. You will be applying your high level of competence to deal with service recovery without senior support being on site. You will engage with all our visitors to inspire support through membership, and help visitors to enjoy their stay.<\/p>\n
Who we’re looking for To deliver this role successfully, you’ll need: <\/b> <\/p>\n The package <\/p>\n The National Trust has the motto \u2018For everyone, for ever\u2019 at its heart. We\u2019re working hard to create an inclusive culture, where everyone feels they belong. It\u2019s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we\u2019re for everyone, we want everyone to be welcome in our teams too.<\/p>\n Click here to find out more about the benefits we offer to support you. <\/p>\n Application Deadline:<\/b> 25\/12\/2023\n
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\nContract Type:<\/b> Permanent
\nSubmitted Applications:<\/b> 0<\/p>\n