{"id":4836,"date":"2024-01-19T06:00:07","date_gmt":"2024-01-19T06:00:07","guid":{"rendered":"https:\/\/coinsrev.com\/info\/customer-service-assistant-3\/"},"modified":"2024-01-19T06:00:07","modified_gmt":"2024-01-19T06:00:07","slug":"customer-service-assistant-3","status":"publish","type":"post","link":"https:\/\/coinsrev.com\/info\/customer-service-assistant-3\/","title":{"rendered":"Customer Service Assistant"},"content":{"rendered":"<p><b>Employer:<\/b> Lawes Consulting Group<br \/>\n<b>Salary:<\/b> \u00a325,000 &#8211; \u00a327,000 per annum<br \/>\n<b>Date Added:<\/b> 18\/11\/2023<\/p>\n<p><strong>Job Title: Customer Service Assistant<\/strong><\/p>\n<p><strong>Location: Glasgow<\/strong><\/p>\n<p><strong>Salary Circa: &#163;25,000&nbsp;&#8211; &#163;27,000<\/strong><\/p>\n<p><strong>Industry &#8211; Insurance, Broker, E<\/strong><strong>xisting Business and Renewals<\/strong><\/p>\n<p><strong><u>Purpose<\/u><\/strong><\/p>\n<p>The role will require someone who has good judgement, is analytical, pays great attention to detail, is flexible, self-motivated, driven &amp; who delivers excellent customer service whilst always adhering<\/p>\n<p>to their individual underwriting authority limits. You will also be required to provide quotations for Existing Business and Renewals and be a referral point for the Trainees.<\/p>\n<p><strong><u>Key Responsibilities<\/u><\/strong><\/p>\n<ul>\n<li>Continuously identify areas for improvement and provide potential solutions to the<\/li>\n<li>company and reduce costs.<\/li>\n<li>Deliver excellent customer service whilst meeting customer requirements for Existing Business and Renewals.<\/li>\n<li>Understand the processes and procedures required to provide quotations &amp; put forward<\/li>\n<li>suitable products to meet the client&#8217;s demands and needs.<\/li>\n<li>Calculate Renewal premiums in accordance with the specific carrier&#8217;s risk appetite and<\/li>\n<li>guidelines or liaise with insurers for all non-delegated authority business.<\/li>\n<li>Maintain thorough and accurate records of all customer interactions.<\/li>\n<li>Identify complaints and refer to the necessary complaint handler.<\/li>\n<li>Dealing with queries by email, telephone and in person ensuring that all SLAs are adhered and ensure that telephone calls are answered &amp; dealt with promptly &amp; efficiently.<\/li>\n<\/ul>\n<p><strong><u>Skills and Competencies<\/u><\/strong><\/p>\n<ul>\n<li>The skills to prioritise and organise workload and working to deadlines<\/li>\n<li>Ability to work as part of a team and form strong relationships with colleagues<\/li>\n<li>Positive can-do attitude<\/li>\n<\/ul>\n<ul>\n<li>Excellent communication skills and strong team ethic<\/li>\n<\/ul>\n<ul>\n<li>Manage time effectively; ability to work under pressure<\/li>\n<\/ul>\n<ul>\n<li>Good personal organisation skills, negotiation and people skills<\/li>\n<\/ul>\n<ul>\n<li>Good timekeeping and presentation of self and work<\/li>\n<\/ul>\n<p><strong><u>Qualifications<\/u><\/strong><\/p>\n<ul>\n<li>Educated to GCSE level an advantage<\/li>\n<li>Cert CII qualification an advantage<\/li>\n<\/ul>\n<p><strong>If you have the relevant experience or know someone that does please contact Joe Cappalonga on or email at <\/strong><\/p>\n<p><b>Application Deadline:<\/b> 22\/02\/2024<br \/>\n<b>Contract Type:<\/b> Permanent<br \/>\n<b>Submitted Applications:<\/b> 25<\/p>\n<p><a class='btn btn-block btn-primary theme-btn-primary' style='text-align: center; text-decoration: none; margin: auto 0;width: 100%;' href='https:\/\/www.reed.co.uk\/jobs\/customer-service-assistant\/51651571' target='_blank' rel=\"noopener\"> Apply Now <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Employer: Lawes Consulting Group Salary: \u00a325,000 &#8211; \u00a327,000 per annum Date Added: 18\/11\/2023 Job Title: Customer Service Assistant Location: Glasgow Salary Circa: &#163;25,000&nbsp;&#8211; &#163;27,000 Industry<\/p>\n","protected":false},"author":1,"featured_media":597,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[29],"tags":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/coinsrev.com\/info\/wp-content\/uploads\/2023\/09\/pexels-ruslan-burlaka-140945.jpg","_links":{"self":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts\/4836"}],"collection":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/comments?post=4836"}],"version-history":[{"count":0,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts\/4836\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/media\/597"}],"wp:attachment":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/media?parent=4836"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/categories?post=4836"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/tags?post=4836"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}