{"id":4725,"date":"2024-01-17T17:00:07","date_gmt":"2024-01-17T17:00:07","guid":{"rendered":"https:\/\/coinsrev.com\/info\/technical-customer-service-advisor\/"},"modified":"2024-01-17T17:00:07","modified_gmt":"2024-01-17T17:00:07","slug":"technical-customer-service-advisor","status":"publish","type":"post","link":"https:\/\/coinsrev.com\/info\/technical-customer-service-advisor\/","title":{"rendered":"Technical Customer Service Advisor"},"content":{"rendered":"<p><b>Employer:<\/b> Reed<br \/>\n<b>Salary:<\/b> \u00a315.38 &#8211; \u00a317.44 per hour, inc benefits<br \/>\n<b>Date Added:<\/b> 10\/01\/2024<\/p>\n<p>My industry leading client located in Birchwood, Warrington, are currently looking to recruit on a 12-month temporary basis, a highly motivated Technical Customer Support Advisor to cover a period of maternity leave.<\/p>\n<p>You will be required to work from 08:30 &#8211; 16:30 Monday &#8211; Friday (37.5 hours per week), the rate of pay will be based on a salary of between &#163;30,000 &#8211; &#163;34,000 dependent upon experience. Once fully trained Hybrid working will be available, 2 days per week  from home and 3 days in the office.<\/p>\n<p>Working alongside the customer managers the successful candidate will manage the technical and operational relationship with a wide range of Customers from some of the UKs biggest companies to smaller independent companies.<\/p>\n<p><strong>Responsibilities<\/strong><\/p>\n<ul>\n<li>Provide first-line technical support to customers and be the prime interface between customers and technical support and engineering departments to understand and resolve technical issues and queries.<\/li>\n<li>Support customer managers in managing and resolving all customer issues in a methodical way, as well as building and maintaining relationships with customer representatives.<\/li>\n<li>Lead routine customer operational and technical calls &amp; attend business reviews as required.<\/li>\n<li>Work and communicate effectively with all departments, in order to maintain a good level of interaction with the field and within the office to quickly inform and advise customers of all service operations, changes in plans, delays, overruns and environmental  &amp; safety issues.<\/li>\n<\/ul>\n<p><strong>Person Specification<\/strong><\/p>\n<ul>\n<li>Excellent communications skills both written and oral and be comfortable communicating with customer representatives.<\/li>\n<li>You should be thoroughly familiar with Microsoft Office package (Word, Excel, PowerPoint)<\/li>\n<li>Salesforce skills are an advantage but not essential.<\/li>\n<li>Previous experience in a customer-facing position for example customer service or technical support<\/li>\n<\/ul>\n<p>If you are looking for an exciting and challenging opportunity to work in a dynamic and growing company, then please apply online immediately.<\/p>\n<p><b>Application Deadline:<\/b> 17\/02\/2024<br \/>\n<b>Contract Type:<\/b> Temporary<br \/>\n<b>Submitted Applications:<\/b> 28<\/p>\n<p><a class='btn btn-block btn-primary theme-btn-primary' style='text-align: center; text-decoration: none; margin: auto 0;width: 100%;' href='https:\/\/www.reed.co.uk\/jobs\/technical-customer-service-advisor\/51922986' target='_blank' rel=\"noopener\"> Apply Now <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Employer: Reed Salary: \u00a315.38 &#8211; \u00a317.44 per hour, inc benefits Date Added: 10\/01\/2024 My industry leading client located in Birchwood, Warrington, are currently looking to<\/p>\n","protected":false},"author":1,"featured_media":597,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[29],"tags":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/coinsrev.com\/info\/wp-content\/uploads\/2023\/09\/pexels-ruslan-burlaka-140945.jpg","_links":{"self":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts\/4725"}],"collection":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/comments?post=4725"}],"version-history":[{"count":0,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts\/4725\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/media\/597"}],"wp:attachment":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/media?parent=4725"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/categories?post=4725"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/tags?post=4725"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}