{"id":4563,"date":"2024-01-15T11:00:07","date_gmt":"2024-01-15T11:00:07","guid":{"rendered":"https:\/\/coinsrev.com\/info\/customer-service-advisor-8\/"},"modified":"2024-01-15T11:00:07","modified_gmt":"2024-01-15T11:00:07","slug":"customer-service-advisor-8","status":"publish","type":"post","link":"https:\/\/coinsrev.com\/info\/customer-service-advisor-8\/","title":{"rendered":"Customer Service Advisor"},"content":{"rendered":"<p><b>Employer:<\/b> Elevation Recruitment Group<br \/>\n<b>Salary:<\/b> \u00a323,000 &#8211; \u00a325,000 per annum<br \/>\n<b>Date Added:<\/b> 15\/01\/2024<\/p>\n<ul>\n<li>Chesterfield<\/li>\n<li>Customer Service Advisor<\/li>\n<li>Flexible working arrangements<\/li>\n<li>Contract until April 2024 with potential to go permanent&nbsp;<\/li>\n<\/ul>\n<p>Elevation Recruitment is exclusively representing a leading business in Chesterfield, seeking a dynamic individual for the position of Customer Service Advisor. This role plays a crucial part in providing exceptional inbound and outbound customer support  to both B2B and B2C segments.<\/p>\n<p>Responsibilities of the Customer Service Advisor:<\/p>\n<ul>\n<li>Serve as the primary point of contact for customers requiring second-level support<\/li>\n<li>Effectively resolve customer queries using internal processes and maintain a high standard of service<\/li>\n<li>Offer professional, thorough, and accurate support to internal departments regarding customer queries<\/li>\n<li>Provide support to a third-party customer service team (1st line desk): Respond to queries, enhance skill sets, and ensure first-call resolution<\/li>\n<li>Take ownership of customer retention via inbound call channels<\/li>\n<li>Actively seek and incorporate customer feedback to drive continuous improvement<\/li>\n<\/ul>\n<p>Necessary experience of the Customer Service Advisor:<\/p>\n<ul>\n<li>Possess excellent communication skills, both written and verbal<\/li>\n<li>Demonstrated experience managing customer queries<\/li>\n<li>via phone and email<\/li>\n<li>Hands-on experience using a CRM system<\/li>\n<li>Able to build and maintain key relationships<\/li>\n<li>Efficient organisational skills<\/li>\n<\/ul>\n<p>If you are a motivated individual with a passion for delivering outstanding customer experiences and meet the criteria outlined above, we encourage you to apply.<\/p>\n<p><b>Application Deadline:<\/b> 26\/02\/2024<br \/>\n<b>Contract Type:<\/b> Contract<br \/>\n<b>Submitted Applications:<\/b> 0<\/p>\n<p><a class='btn btn-block btn-primary theme-btn-primary' style='text-align: center; text-decoration: none; margin: auto 0;width: 100%;' href='https:\/\/www.reed.co.uk\/jobs\/customer-service-advisor\/51948558' target='_blank' rel=\"noopener\"> Apply Now <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Employer: Elevation Recruitment Group Salary: \u00a323,000 &#8211; \u00a325,000 per annum Date Added: 15\/01\/2024 Chesterfield Customer Service Advisor Flexible working arrangements Contract until April 2024 with<\/p>\n","protected":false},"author":1,"featured_media":597,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[29],"tags":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/coinsrev.com\/info\/wp-content\/uploads\/2023\/09\/pexels-ruslan-burlaka-140945.jpg","_links":{"self":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts\/4563"}],"collection":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/comments?post=4563"}],"version-history":[{"count":0,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts\/4563\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/media\/597"}],"wp:attachment":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/media?parent=4563"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/categories?post=4563"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/tags?post=4563"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}