{"id":4464,"date":"2024-01-14T02:00:05","date_gmt":"2024-01-14T02:00:05","guid":{"rendered":"https:\/\/coinsrev.com\/info\/quality-and-improvement-officer\/"},"modified":"2024-01-14T02:00:05","modified_gmt":"2024-01-14T02:00:05","slug":"quality-and-improvement-officer","status":"publish","type":"post","link":"https:\/\/coinsrev.com\/info\/quality-and-improvement-officer\/","title":{"rendered":"Quality and Improvement Officer"},"content":{"rendered":"

Employer:<\/b> Adecco
\nSalary:<\/b> \u00a312.59 per hour
\nDate Added:<\/b> 14\/01\/2024<\/p>\n

We have an opportunity at City of Wolverhampton Council to work as part of Quality and Improvement department. <\/p>\n

This is a full time position Hybrid structure (As per business needs) <\/p>\n

Hourly pay £ 12.59<\/p>\n

Hours- 37.5 Monday to Friday <\/p>\n

Job Description:<\/strong><\/p>\n

To support the Quality & Improvement Manager with all aspects of Quality and Improvement areas such as Payroll, Human resources, Banking, which impact on our customers and business relationships.<\/p>\n

To support the Quality & Improvement Manager with ensuring continuous improvement across The Hub to provide a more efficient and effective service to our customers, streamline processes and reduce costs.<\/p>\n

To provide support to the Hub for all Compliments and Complaints received to ensure customer satisfaction and to meet corporate and Hub standards.<\/p>\n

Job Duties: <\/p>\n

Take responsibility to ensure Hub standards and procedures are met when processing and resolving customer requests.<\/p>\n

Support the Quality & Improvement Manager with all complaints and compliments received by The Hub.<\/p>\n

Support the Quality & Improvement Manager in arranging and delivering regular customer engagement meetings to create environments for The Hub to update customers and for us to listen to our customer’s requirements.<\/p>\n

Supporting the Quality and Improvement Manager with looking over projects.<\/p>\n

Ensure a focus on the customer to meet their requirements, resolve issues and provide a service to their satisfaction.<\/p>\n

Essential requirements: <\/p>\n

    \n
  1. Advanced Microsoft Suite ICT Skills<\/li>\n
  2. Knowledge of Customer Request Management system(s)<\/li>\n
  3. Skills to multi-task<\/li>\n
  4. Problem solving \/ solution finding skills<\/li>\n
  5. Ability to communicate effectively based on audience.<\/li>\n
  6. Take ownership of all outstanding customer requests.<\/li>\n
  7. Ability to work will under pressure and on your own initiative.<\/li>\n<\/ol>\n

    Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.<\/p>\n

    By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser https:\/\/candidate-privacy <\/p>\n

    Application Deadline:<\/b> 25\/02\/2024
    \nContract Type:<\/b> Temporary
    \nSubmitted Applications:<\/b> 0<\/p>\n

    Apply Now <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

    Employer: Adecco Salary: \u00a312.59 per hour Date Added: 14\/01\/2024 We have an opportunity at City of Wolverhampton Council to work as part of Quality and<\/p>\n","protected":false},"author":1,"featured_media":597,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[29],"tags":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/coinsrev.com\/info\/wp-content\/uploads\/2023\/09\/pexels-ruslan-burlaka-140945.jpg","_links":{"self":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts\/4464"}],"collection":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/comments?post=4464"}],"version-history":[{"count":0,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts\/4464\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/media\/597"}],"wp:attachment":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/media?parent=4464"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/categories?post=4464"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/tags?post=4464"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}