{"id":3137,"date":"2023-12-26T17:00:06","date_gmt":"2023-12-26T17:00:06","guid":{"rendered":"https:\/\/coinsrev.com\/info\/customer-support-coordinator\/"},"modified":"2023-12-26T17:00:06","modified_gmt":"2023-12-26T17:00:06","slug":"customer-support-coordinator","status":"publish","type":"post","link":"https:\/\/coinsrev.com\/info\/customer-support-coordinator\/","title":{"rendered":"Customer Support Coordinator"},"content":{"rendered":"<p><b>Employer:<\/b> Personnel Placements<br \/>\n<b>Salary:<\/b> \u00a324,000 &#8211; \u00a330,000 per annum<br \/>\n<b>Date Added:<\/b> 26\/12\/2023<\/p>\n<p>Are you looking for a <strong>Customer Support Coordinator <\/strong>role that offers career development in a relaxed working environment? This exciting opportunity to join a dynamic team as the new <strong>Customer Support Coordinator<\/strong> offers the possibility of flexible working &#8211; one day at home &#8211; for the right person, 33 days holiday (including bank holidays), company pension scheme and ongoing learning and development!<\/p>\n<p>As the <strong>Customer Support Coordinator,<\/strong> you&#8217;ll be joining a team that is committed to delivering the best possible customer experience and day to day you will:<\/p>\n<ul>\n<li>Answer telephone and email queries posed by potential or existing charities<\/li>\n<li>Maintain system with any amendments to existing client records<\/li>\n<li>Correspond with charities for fundraising checks in preparation for invoicing<\/li>\n<li>Liaise with Accounts department with regards to client invoicing queries<\/li>\n<li>Work closely with Marketing with regard to marketing activities (e.g. newsletters, social media content)<\/li>\n<li>Create a workable CRM to allow the business to monitor interaction<\/li>\n<li>Nurturing the relationship to secure repeat business<\/li>\n<li>Development of new clients who are engaging with us in fundraising events<\/li>\n<li>Attend face to face\/virtual meetings with contacts where required<\/li>\n<\/ul>\n<p>We&#8217;d ideally like you to have an account management or customer service background or experience working with charities. You&#8217;ll need experience of Microsoft 365, in particular, Excel and Outlook and knowledge of Hubspot or a similar marketing CRM would be  ideal although is not essential. More important is a methodical, organised approach to work with good time management etc.<\/p>\n<p>Sound like you? Get in touch with Lynne for a full spec and more information about this growing business that offers a fabulous supportive working environment and the chance to growth and develop your role within the business.<\/p>\n<p><strong>You can reach Lynne on or apply here with your CV!<\/strong><\/p>\n<p><strong>Full time, permanent role (Mon &#8211; Thurs 9am &#8211; 5.30pm &amp; Fri 9am &#8211; 5pm)<\/strong><\/p>\n<p><b>Application Deadline:<\/b> 06\/02\/2024<br \/>\n<b>Contract Type:<\/b> Permanent<br \/>\n<b>Submitted Applications:<\/b> 0<\/p>\n<p><a class='btn btn-block btn-primary theme-btn-primary' style='text-align: center; text-decoration: none; margin: auto 0;width: 100%;' href='https:\/\/www.reed.co.uk\/jobs\/customer-support-coordinator\/51850839' target='_blank' rel=\"noopener\"> Apply Now <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Employer: Personnel Placements Salary: \u00a324,000 &#8211; \u00a330,000 per annum Date Added: 26\/12\/2023 Are you looking for a Customer Support Coordinator role that offers career development<\/p>\n","protected":false},"author":1,"featured_media":597,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[29],"tags":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/coinsrev.com\/info\/wp-content\/uploads\/2023\/09\/pexels-ruslan-burlaka-140945.jpg","_links":{"self":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts\/3137"}],"collection":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/comments?post=3137"}],"version-history":[{"count":0,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts\/3137\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/media\/597"}],"wp:attachment":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/media?parent=3137"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/categories?post=3137"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/tags?post=3137"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}