{"id":2351,"date":"2023-12-15T19:00:12","date_gmt":"2023-12-15T19:00:12","guid":{"rendered":"https:\/\/coinsrev.com\/info\/customer-service-coordinator-2\/"},"modified":"2023-12-15T19:00:12","modified_gmt":"2023-12-15T19:00:12","slug":"customer-service-coordinator-2","status":"publish","type":"post","link":"https:\/\/coinsrev.com\/info\/customer-service-coordinator-2\/","title":{"rendered":"Customer Service Coordinator"},"content":{"rendered":"<p><b>Employer:<\/b> Language Recruitment Services Ltd<br \/>\n<b>Salary:<\/b> \u00a322,000 &#8211; \u00a324,000 per annum, inc benefits<br \/>\n<b>Date Added:<\/b> 15\/12\/2023<\/p>\n<p><strong>Customer Service Coordinator<\/strong><\/p>\n<p><strong>Salary: Up to &#163;24,000 &#43; bonus &#8211; generous benefits package which includes 25 days holidays, life insurance and maternity\/paternity policy<\/strong><\/p>\n<p><strong>Location: Leicestershire &#8211; Hybrid 3 days a week in office after completion of training<\/strong><\/p>\n<p><strong>Type: Permanent, fulltime<\/strong><\/p>\n<p><strong>Job Ref: SV202166<\/strong><\/p>\n<p>Language Recruitment Services (<strong>LRS<\/strong>) is currently recruiting an experienced <strong>Customer Service Coordinator<\/strong> for a prestigious luxury design company with several offices in the UK. <\/p>\n<p>You will play a pivotal role in ensuring customer satisfaction within the UK based clients market managing mainly retail and business clients<\/p>\n<p><strong>Key Responsibilities:<\/strong><\/p>\n<ul>\n<li>Managing high-volume inbound calls: Handling inquiries related to products, quotes, orders, and product availability, both for internal and external customers.<\/li>\n<li>Customer Satisfaction: by promptly and efficiently addressing all incoming queries.<\/li>\n<li>End-to-End Order Management: Overseeing the complete order cycle, from generating quotes to ensuring on-time delivery, while adhering to shipping, quality, and company procedures.<\/li>\n<li>Issue Resolution: Skilfully resolving customer complaints, invoice discrepancies, and delivery queries.<\/li>\n<li>Cross-Team Collaboration: Collaborating closely with various teams including merchandising, sales, testing, compliance, and shipping to deliver customer service that consistently exceeds expectations.<\/li>\n<li>Sales Administration: Undertaking general administrative tasks and actively contributing to process improvement initiatives.<\/li>\n<li>Data Management: Ensuring accurate and up-to-date information is maintained in CRM and ERP systems.<\/li>\n<li>Fault Resolution: Handling fault resolution and offering support to both internal and external customers across all aspects of our product range.<\/li>\n<li>Product Knowledge: Demonstrating a proactive attitude by gaining knowledge of company\u2019s brands and collections and providing additional support to the team as needed.<\/li>\n<\/ul>\n<p><strong>Requirements of the Customer Service Coordinator:<\/strong><\/p>\n<ul>\n<li>Fluency in English<\/li>\n<li>Previous customer service, merchandising, sales administration, or order processing experience.<\/li>\n<li>Organised, able to prioritise and work towards deadlines<\/li>\n<li>Motivated and friendly<\/li>\n<li>Strong communication skills with outstanding telephone manners<\/li>\n<li>Able to work independently as well as part of a team<\/li>\n<li>Self-driven, results orientated with a positive outlook<\/li>\n<li>Good command of Microsoft Office<\/li>\n<\/ul>\n<p><strong>If you have a background in customer service, sales administration, sales support, account management, order processing and are ready to excel in a CS role within the luxury design sector, we invite you to apply for this position. Join a team dedicated  to delivering exceptional service and contribute to company&#8217;s continued success.<\/strong><\/p>\n<p><em>Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 35 Years\u2019 Experience in multilingual recruitment<\/em><\/p>\n<p><em>Applications can only be accepted from individuals who are eligible to work in the UK.<\/em><\/p>\n<p><em>We may not be able to reply to you due to the volume of applications received.<\/em><\/p>\n<p><em>In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.<\/em><\/p>\n<p><em>LRS is An Equal Opportunities Employer.<\/em><\/p>\n<p><b>Application Deadline:<\/b> 26\/01\/2024<br \/>\n<b>Contract Type:<\/b> Permanent<br \/>\n<b>Submitted Applications:<\/b> 0<\/p>\n<p><a class='btn btn-block btn-primary theme-btn-primary' style='text-align: center; text-decoration: none; margin: auto 0;width: 100%;' href='https:\/\/www.reed.co.uk\/jobs\/customer-service-coordinator\/51808569' target='_blank' rel=\"noopener\"> Apply Now <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Employer: Language Recruitment Services Ltd Salary: \u00a322,000 &#8211; \u00a324,000 per annum, inc benefits Date Added: 15\/12\/2023 Customer Service Coordinator Salary: Up to &#163;24,000 &#43; bonus<\/p>\n","protected":false},"author":1,"featured_media":597,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[29],"tags":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/coinsrev.com\/info\/wp-content\/uploads\/2023\/09\/pexels-ruslan-burlaka-140945.jpg","_links":{"self":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts\/2351"}],"collection":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/comments?post=2351"}],"version-history":[{"count":0,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts\/2351\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/media\/597"}],"wp:attachment":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/media?parent=2351"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/categories?post=2351"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/tags?post=2351"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}