{"id":2123,"date":"2023-12-12T15:00:07","date_gmt":"2023-12-12T15:00:07","guid":{"rendered":"https:\/\/coinsrev.com\/info\/help-desk-2nd-line-engineer\/"},"modified":"2023-12-12T15:00:07","modified_gmt":"2023-12-12T15:00:07","slug":"help-desk-2nd-line-engineer","status":"publish","type":"post","link":"https:\/\/coinsrev.com\/info\/help-desk-2nd-line-engineer\/","title":{"rendered":"Help Desk 2nd Line Engineer"},"content":{"rendered":"<p><b>Employer:<\/b> In Technology Group Limited<br \/>\n<b>Salary:<\/b> \u00a323,000 &#8211; \u00a325,000 per annum<br \/>\n<b>Date Added:<\/b> 12\/12\/2023<\/p>\n<p><strong>Job Title: <\/strong>Help Desk 2nd Line Engineer<br \/><strong>Location:<\/strong> Wigan<br \/><strong>Salary: <\/strong>&#163;25,000 DOE<\/p>\n<p><strong>Job Description:<\/strong><\/p>\n<p>We are looking for an experienced Help Desk 2nd Line Engineer to join a well-established software company based near Wigan. The successful candidate will join the existing team of Engineers and will provide support to users of the company&#8217;s software applications.<\/p>\n<p>This role requires strong technical skills, excellent customer service skills and a comprehensive understanding of the company&#8217;s software products. The successful candidate will be responsible for providing advice and assistance to users of the software  applications and resolving any issues that may arise.<\/p>\n<p><strong>Main Responsibilities:<\/strong><\/p>\n<ul>\n<li>Providing technical assistance and support for incoming queries and issues related to the software<\/li>\n<li>Diagnosing and resolving technical hardware and software issues reported by users<\/li>\n<li>Researching and troubleshooting issues to determine the root cause and resolution<\/li>\n<li>Documenting technical knowledge using the CRM<\/li>\n<li>Setup and commissioning of systems<\/li>\n<li>Testing and preparing the hardware<\/li>\n<li>Delivering training to the end user (occasionally can be on site)<\/li>\n<\/ul>\n<p><strong>Technical &amp; Personable Skills Required:<\/strong><\/p>\n<ul>\n<li>Good knowledge of hardware, such as laptops, desktop, PCs and printers<\/li>\n<li>In-depth knowledge of software applications and IT systems<\/li>\n<li>Experience of using remotely control tools<\/li>\n<li>Excellent customer service and communication skills<\/li>\n<li>Ability to troubleshoot and problem solve<\/li>\n<li>Willing to learn, self-motivated, highly organised<\/li>\n<\/ul>\n<p><strong>Desirable Technologies (Not essential):<\/strong><\/p>\n<ul>\n<li>SQL and PHP Knowledge (or any other scripting languages)<\/li>\n<li>Time attendance \/ Workforce Management Software experience<\/li>\n<li>Door access systems<\/li>\n<li>Driving Licence<\/li>\n<\/ul>\n<p><strong>Benefits of working for us:<\/strong><\/p>\n<ul>\n<li>Free Parking<\/li>\n<li>Pension Scheme<\/li>\n<li>4 Weeks Annual Leave<\/li>\n<li>Brilliant, friendly working environment<\/li>\n<li>Monday &#8211; Friday 9am &#8211; 5pm<\/li>\n<li>Great transport routes (close to train station)<\/li>\n<\/ul>\n<p>To apply for this position, please submit your CV for immediate consideration and to receive further details about the role.<\/p>\n<p><strong>Keywords:<\/strong> Help Desk Engineer, Technical Support Engineer, IT Support Engineer, IT Technician, Software Support Engineer.<\/p>\n<p>In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.<\/p>\n<p><b>Application Deadline:<\/b> 09\/01\/2024<br \/>\n<b>Contract Type:<\/b> Permanent<br \/>\n<b>Submitted Applications:<\/b> 0<\/p>\n<p><a class='btn btn-block btn-primary theme-btn-primary' style='text-align: center; text-decoration: none; margin: auto 0;width: 100%;' href='https:\/\/www.reed.co.uk\/jobs\/help-desk-2nd-line-engineer\/51788380' target='_blank' rel=\"noopener\"> Apply Now <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Employer: In Technology Group Limited Salary: \u00a323,000 &#8211; \u00a325,000 per annum Date Added: 12\/12\/2023 Job Title: Help Desk 2nd Line EngineerLocation: WiganSalary: &#163;25,000 DOE Job<\/p>\n","protected":false},"author":1,"featured_media":597,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[29],"tags":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/coinsrev.com\/info\/wp-content\/uploads\/2023\/09\/pexels-ruslan-burlaka-140945.jpg","_links":{"self":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts\/2123"}],"collection":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/comments?post=2123"}],"version-history":[{"count":0,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts\/2123\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/media\/597"}],"wp:attachment":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/media?parent=2123"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/categories?post=2123"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/tags?post=2123"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}