{"id":1613,"date":"2023-12-05T13:32:05","date_gmt":"2023-12-05T13:32:05","guid":{"rendered":"https:\/\/coinsrev.com\/info\/customer-service-coordinator\/"},"modified":"2023-12-05T13:32:05","modified_gmt":"2023-12-05T13:32:05","slug":"customer-service-coordinator","status":"publish","type":"post","link":"https:\/\/coinsrev.com\/info\/customer-service-coordinator\/","title":{"rendered":"Customer Service Coordinator"},"content":{"rendered":"<p><b>Employer:<\/b> Zenith People LTD<br \/>\n<b>Salary:<\/b> \u00a322,000 &#8211; \u00a326,000 per annum<br \/>\n<b>Date Added:<\/b> 05\/12\/2023<\/p>\n<p>Zenith Commercial are currently supporting a multinational manufacturing company based in Gateshead on their search for a Customer Service Coordinator.<\/p>\n<p>The successful candidates will deliver a first-class service to our customers through excellent management of a portfolio of accounts allocated. Having close interaction with planning\/production\/operations to ensure the business always provides a high level  of customer service.<\/p>\n<p>They will be responsible for the efficient, effective continuous improvement on your portfolio of accounts. Delivering a high-quality customer experience to each customer in line with the business objectives and the department\u2019s overall targets and goals<\/p>\n<p><strong>The Role <\/strong><\/p>\n<ul>\n<li>Manage a full portfolio of account as allocated<\/li>\n<li>Ensure that procedures within the department are followed<\/li>\n<li>To ensure and maintain the departments targets and KPI\u2019s are achieved through management of allocated accounts<\/li>\n<li>Provide information in a concise and timely manner, to both customers and members of the company<\/li>\n<li>Work closely with the external accounts manager to meet customer needs and expectations<\/li>\n<li>Accountable for Launch management on their portfolio of accounts<\/li>\n<li>Support the ethos of team working within the whole department<\/li>\n<li>Ensure regular and effective communication within and from all areas to achieve common business aims<\/li>\n<li>Liaise with customers as and when required with off site visits to be expected<\/li>\n<li>Be proactive in developing solutions to departmental issues, when required<\/li>\n<li>Identify issues and recommend adjustments or resolutions in order to rectify any issues<\/li>\n<li>Grow product knowledge both through regular product training and from working alongside internal departments<\/li>\n<li>Ensuring aged stocks, pre-aged stocks, overdue reserves, unreleased report, WIP status, extras tracker &amp; Pack works tasks are continually being monitored on their accounts to meet company KPI\u2019s<\/li>\n<li>attention to detail is paramount and ability to accurately transfer data\/pricing from point of order to invoicing<\/li>\n<li>When on annual leave, conduct a full handover with their team<\/li>\n<li>Perform any other duties as directed by the Customer Service Team Leader\/Trainer<\/li>\n<\/ul>\n<p><strong>The Person <\/strong><\/p>\n<ul>\n<li>Highly responsible, reliable, and flexible with a strong work ethic<\/li>\n<li>First class telephone manner and communication skills both written and verbal.<\/li>\n<li>Highly organised<\/li>\n<li>An expert communicator at all levels, with proven ability to influence improvement within other functions\/departments of the organisation<\/li>\n<li>Ability to work under pressure to deliver a high standard of service<\/li>\n<li>Attention to detail<\/li>\n<li>Excellent organisational and time management skills, with the ability to prioritise<\/li>\n<li>Strong commercial awareness and business acumen<\/li>\n<li>Computer literate, able to operate Microsoft Word, Excel and Outlook\/Email<\/li>\n<li>Organizing, Planning, and Prioritising Workload to achieve targeted KPI\u2019s<\/li>\n<li>Reviewing procedures ensuring they are fit for purpose and improve where required<\/li>\n<\/ul>\n<p><b>Application Deadline:<\/b> 16\/01\/2024<br \/>\n<b>Contract Type:<\/b> Permanent<br \/>\n<b>Submitted Applications:<\/b> 0<\/p>\n<p><a class='btn btn-block btn-primary theme-btn-primary' style='text-align: center; text-decoration: none; margin: auto 0;width: 100%;' href='https:\/\/www.reed.co.uk\/jobs\/customer-service-coordinator\/51745968' target='_blank' rel=\"noopener\"> Apply Now <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Employer: Zenith People LTD Salary: \u00a322,000 &#8211; \u00a326,000 per annum Date Added: 05\/12\/2023 Zenith Commercial are currently supporting a multinational manufacturing company based in Gateshead<\/p>\n","protected":false},"author":1,"featured_media":597,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[29],"tags":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/coinsrev.com\/info\/wp-content\/uploads\/2023\/09\/pexels-ruslan-burlaka-140945.jpg","_links":{"self":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts\/1613"}],"collection":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/comments?post=1613"}],"version-history":[{"count":0,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts\/1613\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/media\/597"}],"wp:attachment":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/media?parent=1613"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/categories?post=1613"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/tags?post=1613"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}