Employer:<\/b> Appcast Enterprise
\nSalary:<\/b>
\nDate Added:<\/b> 29\/04\/2024<\/p>\n
What you will do<\/b>? <\/p>\n
This is a coaching & performance development role where you are expected to use a variety of skills to maximise performance and customer experience across all relevant cross functional teams. <\/p>\n
To are expected to be subject matter experts, responsible for the maintenance of all regulatory & nonregulatory training across the CSC, identifying performance gaps and delivering coaching plans to meet their full potential. <\/p>\n
This is an office-based position with our office located in Cheetham Hill, Manchester.<\/b><\/p>\n
Please note, this is a full-time position \u2013 12hrs shifts, working 2 days, 2 nights, 4 off.<\/b><\/p>\n
What we offer<\/b><\/p>\n Competitive salary <\/p>\n<\/li>\n Paid holidays and sick pay <\/p>\n<\/li>\n Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products <\/p>\n<\/li>\n Extensive product and on the job\/cross training opportunities with outstanding resources available <\/p>\n<\/li>\n Encouraging and collaborative team environment <\/p>\n<\/li>\n Career development through various career ladders including Customer Service <\/p>\n<\/li>\n Dedication to safety through our Zero Harm policy <\/p>\n<\/li>\n Access to business resource groups <\/p>\n<\/li>\n Training on our company values <\/p>\n<\/li>\n<\/ul>\n How you will do it<\/b>? <\/p>\n Delivery of regular coaching one to one meetings with contact centre agents and developing coaching plans <\/p>\n<\/li>\n Responsibility for maintaining regulatory & nonregulatory knowledge and delivering this to the CSC<\/p>\n<\/li>\n Proactively handle customer calls in accordance with the needs of the business meeting own and team KPI\u2019s <\/p>\n<\/li>\n Recommendations for process improvements and put solutions into practice to continually improve our service and enhance customer experience<\/p>\n<\/li>\n Identify, build and maintain positive relationships with L&D leads, utilising this relationship to develop and deliver training plans<\/p>\n<\/li>\n<\/ul>\n What we look for<\/b>? <\/p>\n Contact centre experience<\/p>\n<\/li>\n Experience of successfully driving performance through coaching <\/p>\n<\/li>\n Ability to flex and deliver in a fast-paced environment<\/p>\n<\/li>\n Ability to engage, challenge and influence<\/p>\n<\/li>\n Obtained or aware of recognised coaching and development qualifications (CIPD, CPD as an example) <\/p>\n<\/li>\n Able to apply LEAN Six Sigma Greenbelt or systems thinking methodology to process improvement <\/p>\n<\/li>\n Attention to detail<\/p>\n<\/li>\n<\/ul>\n #LI-JB3<\/p>\n #LI-Onsite<\/p>\n Application Deadline:<\/b> 10\/06\/2024\n
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\nContract Type:<\/b> Permanent
\nSubmitted Applications:<\/b> 0<\/p>\n