{"id":1093,"date":"2023-11-28T01:00:15","date_gmt":"2023-11-28T01:00:15","guid":{"rendered":"https:\/\/coinsrev.com\/info\/program-manager-change-management-transformation-and-customer-experience-cx\/"},"modified":"2023-11-28T01:00:15","modified_gmt":"2023-11-28T01:00:15","slug":"program-manager-change-management-transformation-and-customer-experience-cx","status":"publish","type":"post","link":"https:\/\/coinsrev.com\/info\/program-manager-change-management-transformation-and-customer-experience-cx\/","title":{"rendered":"Program Manager &#8211; Change Management, Transformation, and Customer Experience CX"},"content":{"rendered":"<p><b>Employer:<\/b> eFinancialCareers<br \/>\n<b>Salary:<\/b><br \/>\n<b>Date Added:<\/b> 28\/11\/2023<\/p>\n<p><strong>Company Overview:<\/strong><\/p>\n<p>Our client is a large technical and professional services organisation based in the city. We are seeking a self-starter and collaborative Program Manager with a proven track record in change management, complex business transformation, and a keen focus on  enhancing Customer Experience (CX).<\/p>\n<p><strong>Position Overview:<\/strong><\/p>\n<p>You will play a pivotal role in driving organisational change, ensuring successful implementation of strategic initiatives, and enhancing customer satisfaction. You will be responsible for overseeing and managing complex programs, collaborating with cross-functional  teams, and facilitating transformative change processes with a customer-centric approach.<\/p>\n<p><strong>Key Responsibilities:<\/strong><\/p>\n<p><strong>Program Leadership:<\/strong><\/p>\n<ul>\n<li>Lead and manage end-to-end program lifecycle, from planning and initiation to execution and closure.<\/li>\n<li>Develop and maintain detailed program plans, ensuring alignment with organisational objectives and timelines.<\/li>\n<\/ul>\n<p><strong>Change Management:<\/strong><\/p>\n<ul>\n<li>Design and implement effective change management strategies to drive successful organisational transitions.<\/li>\n<li>Assess the impact of change initiatives and develop plans to address resistance, ensuring a positive impact on Customer Experience (CX).<\/li>\n<li>Foster a change-ready culture by promoting awareness, understanding, and commitment to organizational changes.<\/li>\n<\/ul>\n<p><strong>Customer Experience (CX) Enhancement:<\/strong><\/p>\n<ul>\n<li>Collaborate with teams to identify and implement CX improvement opportunities throughout the organization.<\/li>\n<li>Utilize customer feedback and data to inform decision-making and drive initiatives that positively impact CX.<\/li>\n<li>Ensure that CX considerations are integrated into all aspects of program planning and execution.<\/li>\n<\/ul>\n<p><strong>Transformational Leadership:<\/strong><\/p>\n<ul>\n<li>Collaborate with executive leadership to define and articulate the vision for organisational transformation.<\/li>\n<li>Drive and facilitate the execution of transformational initiatives, ensuring alignment with strategic goals.<\/li>\n<li>Provide guidance and support to project teams, ensuring cohesive efforts towards transformative objectives.<\/li>\n<\/ul>\n<p><strong>Stakeholder Engagement:<\/strong><\/p>\n<ul>\n<li>Build strong relationships with key stakeholders at all levels of the organization, with a focus on understanding and improving customer interactions.<\/li>\n<li>Communicate program objectives, progress, and outcomes to stakeholders, ensuring transparency and buy-in.<\/li>\n<li>Address concerns and feedback, fostering a collaborative and supportive environment.<\/li>\n<\/ul>\n<p><strong>Qualifications:<\/strong><\/p>\n<ul>\n<li>Demonstrated experience in driving Client Experience (CX) improvements in conjunction with organisational change initiatives.<\/li>\n<li>Demonstrated experience working on complex business focused transformation<\/li>\n<\/ul>\n<p><b>Application Deadline:<\/b> 09\/01\/2024<br \/>\n<b>Contract Type:<\/b> Permanent<br \/>\n<b>Submitted Applications:<\/b> 0<\/p>\n<p><a class='btn btn-block btn-primary theme-btn-primary' style='text-align: center; text-decoration: none; margin: auto 0;width: 100%;' href='https:\/\/www.reed.co.uk\/jobs\/program-manager-change-management-transformation-and-customer-experience-cx\/51700149' target='_blank' rel=\"noopener\"> Apply Now <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Employer: eFinancialCareers Salary: Date Added: 28\/11\/2023 Company Overview: Our client is a large technical and professional services organisation based in the city. We are seeking<\/p>\n","protected":false},"author":1,"featured_media":597,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[29],"tags":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/coinsrev.com\/info\/wp-content\/uploads\/2023\/09\/pexels-ruslan-burlaka-140945.jpg","_links":{"self":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts\/1093"}],"collection":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/comments?post=1093"}],"version-history":[{"count":0,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts\/1093\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/media\/597"}],"wp:attachment":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/media?parent=1093"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/categories?post=1093"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/tags?post=1093"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}