{"id":10866,"date":"2024-04-12T19:32:09","date_gmt":"2024-04-12T19:32:09","guid":{"rendered":"https:\/\/coinsrev.com\/info\/customer-service-adviser-4\/"},"modified":"2024-04-12T19:32:09","modified_gmt":"2024-04-12T19:32:09","slug":"customer-service-adviser-4","status":"publish","type":"post","link":"https:\/\/coinsrev.com\/info\/customer-service-adviser-4\/","title":{"rendered":"Customer Service Adviser"},"content":{"rendered":"<p><b>Employer:<\/b> Page Personnel Secretarial &#038; Business Support<br \/>\n<b>Salary:<\/b> \u00a328,000 &#8211; \u00a332,000 per annum<br \/>\n<b>Date Added:<\/b> 12\/04\/2024<\/p>\n<p><strong>Customer Service Adviser (Pharmaceuticals), Maidenhead:<\/strong> This role has the main objective to execute efficiently and professionally all business operations and customer services activities. This role is a critical Customer facing role requiring  customer focus, clear communication skills, product knowledge, empathy, stress-resistance as well as versatility with operational systems. <\/p>\n<p><strong>Client Details<\/strong><\/p>\n<p>A Market Leading and global pharmacueticals business with a great working atmosphere, modern offices and a good place to learn and develop.<\/p>\n<p><strong>Description<\/strong><\/p>\n<p><strong>Customer Service Adviser (Pharmaceuticals), Maidenhead:<\/strong> This role has the main objective to execute efficiently and professionally all business operations and customer services activities. This role is a critical Customer facing role requiring  customer focus, clear communication skills, product knowledge, empathy, stress-resistance as well as versatility with operational systems. <\/p>\n<ul>\n<li>All areas of Customer Service, mainly B2B but also some B2C<\/li>\n<li>Answering inbound customer calls courteously and professionally, dealing with each enquiry effectively and efficiently<\/li>\n<li>Management of Customer Service Inbox, ensuring all emails are processed appropriately and promptly<\/li>\n<li>Receiving and processing incoming customer&#8217;s orders and queries<\/li>\n<li>Management of Customer Returns<\/li>\n<li>Liaising with 3PL partners for Customer deliveries<\/li>\n<li>Point of contact for external remote sales team with any order\/query issues<\/li>\n<li>Strong collaboration within Business Operations, Supply Chain QA, Supply Chain, Finance and UK Commercial Operations<\/li>\n<li>Support customers with portal issues and questions<\/li>\n<li>Using a variety of systems including SAP and Excel to VLookUp and Pivot Level.<\/li>\n<\/ul>\n<p><strong>Profile<\/strong><\/p>\n<p><strong>Customer Service Adviser (Pharmaceuticals), Maidenhead:<\/strong><\/p>\n<ul>\n<li>Available to work in the Maidenhead office at least three days a week (including Tues -Thurs). Working from home available for rest of the week<\/li>\n<li>Ensuring flawless communication within the team and customers. Customers will be Medical and Health-care customers and will expect great communication skills from you.<\/li>\n<li>Accuracy of order input and delivery of product to customer<\/li>\n<li>Excellent prioritisation, planning and organisational skills<\/li>\n<li>Strong interpersonal and relationship building skills.<\/li>\n<li>Clear verbal and written communication<\/li>\n<li>Empathy and customer focus<\/li>\n<\/ul>\n<p><strong>Job Offer<\/strong><\/p>\n<p>Salary of circa &#163;28,000 &#8211; &#163;32,000 plus great package including 27 days holiday and two days WFH.<\/p>\n<p><b>Application Deadline:<\/b> 24\/05\/2024<br \/>\n<b>Contract Type:<\/b> Permanent<br \/>\n<b>Submitted Applications:<\/b> 0<\/p>\n<p><a class='btn btn-block btn-primary theme-btn-primary' style='text-align: center; text-decoration: none; margin: auto 0;width: 100%;' href='https:\/\/www.reed.co.uk\/jobs\/customer-service-adviser\/52468254' target='_blank' rel=\"noopener\"> Apply Now <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Employer: Page Personnel Secretarial &#038; Business Support Salary: \u00a328,000 &#8211; \u00a332,000 per annum Date Added: 12\/04\/2024 Customer Service Adviser (Pharmaceuticals), Maidenhead: This role has the<\/p>\n","protected":false},"author":1,"featured_media":597,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[29],"tags":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/coinsrev.com\/info\/wp-content\/uploads\/2023\/09\/pexels-ruslan-burlaka-140945.jpg","_links":{"self":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts\/10866"}],"collection":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/comments?post=10866"}],"version-history":[{"count":0,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts\/10866\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/media\/597"}],"wp:attachment":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/media?parent=10866"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/categories?post=10866"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/tags?post=10866"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}