Employer:<\/b> Chapman Tate Associates
\nSalary:<\/b> \u00a325,000 – \u00a330,000 per annum, negotiable, pro-rata, inc benefits, OTE
\nDate Added:<\/b> 03\/04\/2024<\/p>\n
Job Title: IT Support Engineer<\/strong><\/p>\n Location: Northampton – 3 days from the office 2 from home<\/strong><\/p>\n Salary: Up to £30,000 per annum<\/strong><\/p>\n Key Areas: Windows Server, Windows Desktop, 1st\/2nd-Line Support, Networking, AD, Active Directory, Networking, LAN\/WAN, TCP\/IP, O365, MS365, MSP <\/strong><\/p>\n Are you an enthusiastic and customer-focused individual with a passion for IT support? We are currently seeking a talented IT Support Engineer to join this dedicated IT MSP in their Northampton offices.<\/p>\n Responsibilities:<\/p>\n – Provide first-line technical support to end-users via phone, email, and ticketing system.<\/p>\n – Troubleshoot and resolve hardware and software issues promptly and efficiently.<\/p>\n – Escalate complex problems to the appropriate teams while ensuring timely resolution.<\/p>\n – Document all support interactions and solutions accurately within the ticketing system.<\/p>\n – Assist with the setup and configuration of user accounts, devices, and software applications.<\/p>\n – Collaborate with other members of the IT team to improve processes and enhance customer satisfaction.<\/p>\n Requirements:<\/p>\n – Previous experience in a similar 1st line support role is preferred but not essential.<\/p>\n – Strong communication and interpersonal skills with a customer-centric approach.<\/p>\n – Basic understanding of ITIL principles and IT service management.<\/p>\n – Proficiency in Microsoft Office applications and familiarity with Windows operating systems.<\/p>\n – Ability to multitask and prioritize workload effectively in a fast-paced environment.<\/p>\n – A proactive attitude towards learning and staying updated with technological advancements.<\/p>\n Benefits:<\/p>\n – Competitive salary up to £30,000 per annum.<\/p>\n – Opportunities for career advancement and professional development.<\/p>\n – Friendly and supportive working environment.<\/p>\n – Pension scheme and other employee benefits.<\/p>\n – Convenient location in Northampton with easy access to public transportation.<\/p>\n If you are looking for an exciting opportunity to kickstart your career in IT support and make a positive impact, then we want to hear from you! Apply now with your CV and cover letter, and take the first step towards joining our dynamic team as a IT Support Engineer.<\/p>\n Application Deadline:<\/b> 15\/05\/2024
\nContract Type:<\/b> Permanent
\nSubmitted Applications:<\/b> 0<\/p>\n