{"id":10125,"date":"2024-04-02T12:32:04","date_gmt":"2024-04-02T12:32:04","guid":{"rendered":"https:\/\/coinsrev.com\/info\/remote-telephone-collections-negotiator\/"},"modified":"2024-04-02T12:32:04","modified_gmt":"2024-04-02T12:32:04","slug":"remote-telephone-collections-negotiator","status":"publish","type":"post","link":"https:\/\/coinsrev.com\/info\/remote-telephone-collections-negotiator\/","title":{"rendered":"REMOTE Telephone Collections Negotiator"},"content":{"rendered":"<p><b>Employer:<\/b> The Curve Group<br \/>\n<b>Salary:<\/b> \u00a324,501 &#8211; \u00a328,000 per annum, inc benefits, OTE<br \/>\n<b>Date Added:<\/b> 02\/04\/2024<\/p>\n<p>We have a current opportunity for a REMOTE Telephone Collections Negotiator on a permanent basis. <\/p>\n<p><strong>Collections Agent<\/strong><\/p>\n<p><strong>Salary &#163;21,000 plus uncapped commission (OTE &#163;30,000 approx)<\/strong> Could be much higher for the successful Collections Agent.<\/p>\n<p><strong>REMOTE<\/strong><\/p>\n<p>You will be part of a busy Contact Centre Team, working to negotiate payments with debtors to clear and update the files as efficiently as possible, in accordance with agreed business targets.<\/p>\n<p>Remote<\/p>\n<p><strong>Shifts: 35 hours per week<\/strong> with two-week rolling shifts:<\/p>\n<p>Mon-Fri:<\/p>\n<p>8.30am &#8211; 2.30pm &amp; 11.30am &#8211; 7pm<\/p>\n<p>4 hours every other Saturday<\/p>\n<p><strong>Key responsibilities include:<\/strong><\/p>\n<ul>\n<li>Handling a high volume of calls with debtors, both through inbound and outbound calls and maintaining rapid response according to agreed standards.<\/li>\n<li>Negotiating full payment of the debt and fees arranging a repayment schedule to clear the debt within Newlyn guidelines and targets.<\/li>\n<li>Controlling the call so as to retrieve all the relevant information from the caller, enabling efficient management of the file.<\/li>\n<li>Correctly extracting information from file notes to deal with the calls efficiently.<\/li>\n<li>Logging information on calls received and maintain detailed and accurate records.<\/li>\n<li>Liaising with Enforcement Agents on the status of files when required.<\/li>\n<li>Attend training to develop relevant knowledge, technique and skills.<\/li>\n<\/ul>\n<p><strong>A bit about you &#8230;.<\/strong><\/p>\n<ul>\n<li>Excellent Call Handling Skills with the ability to remain calm on the telephone, but establish a firm and confident telephone manner<\/li>\n<li>Previous Collections Experience<\/li>\n<li>Excellent track record of exceeding targets<\/li>\n<li>Must be target driven<\/li>\n<li>Highly organised<\/li>\n<li>Able to work well under pressure and deal with calls of the nature of the business<\/li>\n<li>Team Player with ability to work under own initiative.<\/li>\n<li>Sound Decision Making Skills.<\/li>\n<li>Flexibility and Good Interpersonal Skills<\/li>\n<\/ul>\n<p><b>Application Deadline:<\/b> 30\/04\/2024<br \/>\n<b>Contract Type:<\/b> Permanent<br \/>\n<b>Submitted Applications:<\/b> 0<\/p>\n<p><a class='btn btn-block btn-primary theme-btn-primary' style='text-align: center; text-decoration: none; margin: auto 0;width: 100%;' href='https:\/\/www.reed.co.uk\/jobs\/remote-telephone-collections-negotiator\/52407144' target='_blank' rel=\"noopener\"> Apply Now <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Employer: The Curve Group Salary: \u00a324,501 &#8211; \u00a328,000 per annum, inc benefits, OTE Date Added: 02\/04\/2024 We have a current opportunity for a REMOTE Telephone<\/p>\n","protected":false},"author":1,"featured_media":597,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[29],"tags":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/coinsrev.com\/info\/wp-content\/uploads\/2023\/09\/pexels-ruslan-burlaka-140945.jpg","_links":{"self":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts\/10125"}],"collection":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/comments?post=10125"}],"version-history":[{"count":0,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/posts\/10125\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/media\/597"}],"wp:attachment":[{"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/media?parent=10125"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/categories?post=10125"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/coinsrev.com\/info\/wp-json\/wp\/v2\/tags?post=10125"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}