Employer: Real Technical Solutions
Salary: £30,000 – £40,000 per annum
Date Added: 08/12/2023
Windows Server & Cloud AWS Engineer – Gatwick / Hybrid
£30,000 – £40,000 plus excellent benefits / 3 days per week in their Gatwick based office
A cutting edge data centre solutions provider seek an experienced Windows Server & Cloud AWS Engineer to work on a variety of projects, helping our clients harness the full potential of Amazon Web Services (AWS) and other Support technologies.
Due to level clients they work with, SC Clearance is a desirable but must be willing to go through it if not obtained already.
As the Windows Server & Cloud AWS Engineer you will be responsible for supporting cloud infrastructures and the Service Desk, covering both BAU and project based work – this role could also suit an experienced engineer with strong Windows Server technical skills with some AWS, who is willing to build their cloud / AWS knowledge.
Key Responsibilities for the Windows Server & Cloud AWS Engineer:
- Monitor and manage AWS resources (CloudWatch) optimising for performance, cost, and security.
- Implement and maintain security best practices, ensuring data protection and compliance with industry standards.
- Identify and resolve technical issues, providing root cause analysis and preventative solutions.
- Develop and maintain automation scripts and workflows to streamline operational tasks.
- In time you will work closely with cross-functional teams, including developers, DevOps engineers, and other stakeholders, to ensure smooth project delivery.
Othe responsibilities for the Windows Server & Cloud AWS Engineer:
- Maintain comprehensive documentation of AWS environments, configurations, and processes.
- Take calls, answer emails and correspond with customers using our Service Management tool – high standards and complex tickets.
- Accurately log, categorise, prioritise and assign tickets.
- Collaborate effectively with client and other providers.
- Create and update knowledge articles.
- Diligently follow agreed processes.
- Manage and follow-up tickets and queues to ensure SLAs are met.
- Make configuration changes to the Service Management tool.
- Carry out detailed testing of own, and others’, configuration changes.
Qualifications and other requirements for the Windows Server & Cloud AWS Engineer:
- Ideally a Bachelor’s degree in computer science, information technology, Business Studies, or a related field.
- Relevant AWS certifications or working towards (training can be provided).
- 1-2 years minimum proven experience as an AWS Engineer or similar role.
- Understand, and be able to deliver, exceptional customer service.
- Highly organised, ensuring all follow-up actions are completed.
- Able to manage personal workload and multiple tasks.
- Methodical, accurate and thorough; even under pressure
- Flexible, team player – willing to undertake a variety of roles and challenges.
- Previous service desk or Service Management experience desirable
- Excellent problem-solving skills and the ability to work in a fast-paced environment.
Windows Server & Cloud AWS Engineer – Gatwick / Hybrid
£30,000 – £40,000 plus excellent benefits / 3 days per week in their Gatwick based office
Application Deadline: 19/01/2024
Contract Type: Permanent
Submitted Applications: 0