Employer: The Work Shop Salary: £24,000 – £30,000 per annum Date Added: 11/03/2024
Servicing Administrator – £24,000 – £30,000 DOE – Bournemouth
This is an exciting opportunity to join a dynamic and fast growing financial services business in their brand new offices as an Servicing Administrator to support the Servicing Manager and provide exceptional after care to a large portfolio of clients.
Primary Responsibilities:
Support servicing team with administrative duties & monitor servicing tasks and inbox
Follow up borrowers regarding redemptions and chasing borrowers for monthly payments
Produce redemption statements and liaise with all parties to ensure funds are repaid
Ensure that Land Registry Titles are updated before the facility expires
Report any overdue loans to the Head of Servicing
Assist in instructing third party partners such as asset managers and monitoring surveyors
Assist Servicing Manager and Head of Servicing with the management of the company Loan Portfolio
Update and maintain the company’s CRM, which ensures all internal parties are aware of where each deal is post completion
Manage own pipeline of tasks and ensure tasks are worked/added in a timely manner
Assist the Head of Servicing (and other members of the Senior Management Team) with updates on the pipeline of deals being worked, ensuring they are being worked efficiently
Provide effective communication to all parties, including introducers and/or applicants, ensuring exceptional customer service at all times
Work with the wider team so that agreed targets and objectives are met
Provide feedback on policies and process to highlight possible improvements or concerns
Experience:
Ideally, experience of Regulation/Legislation Awareness and knowledge of the Regulated Financial Services environment
Able to demonstrate a proactive, hardworking, flexible attitude
Great telephone manner
Benefits:
25 days holiday +Bank Holidays
Annual leave increases by 1 day per year, upto a max of 30 days
Workplace pension
Christmas and summer parties
Regular Company social events
Mindfulness sessions in the office
Fruit bowl, healthy snacks, Nespresso coffee available all day
