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REMOTE Telephone Collections Negotiator

Employer: The Curve Group
Salary: £24,501 – £28,000 per annum, inc benefits, OTE
Date Added: 02/04/2024

We have a current opportunity for a REMOTE Telephone Collections Negotiator on a permanent basis.

Collections Agent

Salary £21,000 plus uncapped commission (OTE £30,000 approx) Could be much higher for the successful Collections Agent.

REMOTE

You will be part of a busy Contact Centre Team, working to negotiate payments with debtors to clear and update the files as efficiently as possible, in accordance with agreed business targets.

Remote

Shifts: 35 hours per week with two-week rolling shifts:

Mon-Fri:

8.30am – 2.30pm & 11.30am – 7pm

4 hours every other Saturday

Key responsibilities include:

  • Handling a high volume of calls with debtors, both through inbound and outbound calls and maintaining rapid response according to agreed standards.
  • Negotiating full payment of the debt and fees arranging a repayment schedule to clear the debt within Newlyn guidelines and targets.
  • Controlling the call so as to retrieve all the relevant information from the caller, enabling efficient management of the file.
  • Correctly extracting information from file notes to deal with the calls efficiently.
  • Logging information on calls received and maintain detailed and accurate records.
  • Liaising with Enforcement Agents on the status of files when required.
  • Attend training to develop relevant knowledge, technique and skills.

A bit about you ….

  • Excellent Call Handling Skills with the ability to remain calm on the telephone, but establish a firm and confident telephone manner
  • Previous Collections Experience
  • Excellent track record of exceeding targets
  • Must be target driven
  • Highly organised
  • Able to work well under pressure and deal with calls of the nature of the business
  • Team Player with ability to work under own initiative.
  • Sound Decision Making Skills.
  • Flexibility and Good Interpersonal Skills

Application Deadline: 30/04/2024
Contract Type: Permanent
Submitted Applications: 0

Apply Now

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