Employer: Property Personnel Salary: £27,000 – £38,000 per annum Date Added: 22/01/2024
This role will provide the right individual with ample scope to make their mark and impress at a growing brand that is fully committed to staff satisfaction and career development.
The property management department offers a fantastic opportunity for proactive and outgoing administrators to progress their career in a role that rewards excellent customer service, attention to detail, and upselling skills.
Our client is looking for a highly-organised and enthusiastic Property Manager who is willing to learn specialist information to become an expert in their department. If you have a minimum of 2 years’ property management and customer service experience, our client would love to hear from you!
Responsibilities will include:
• Providing a designated group of clients with property management services encompassing renewals, repairs, deposits and lettings accounts • Developing and building strong relationships with key clients • Liaising/negotiating between landlords and tenants • Meeting and exceeding both team and individual service standards • Investigating and resolving queries and problems • Liaising with third party suppliers to arrange works to be undertaken • Coaching and developing junior members of the team • Undertaking weekly review meetings with agreed and designated staff • Being the first point of escalation to resolve any client care issues.
Personal specification:
• At least 2 years’ experience within property management • ARLA/NFoPP qualifications – preferred • Have excellent communication skills over the telephone • Have accurate administration skills • Be highly-organised with an acute attention to detail • Be quick to learn and follow procedures • First class customer service skills • Remain calm and positive under pressure.
The company will provide a basic salary of £27,000 to £35,000 dependent on previous experience and qualifications, plus a bonus incentive enabling you to earn up to £38,000. Fantastic benefits will include quarterly award trips and prizes for top performers and continuous career and personal development opportunities.
