Employer: eFinancialCareers
Salary:
Date Added: 28/11/2023
Company Overview:
Our client is a large technical and professional services organisation based in the city. We are seeking a self-starter and collaborative Program Manager with a proven track record in change management, complex business transformation, and a keen focus on enhancing Customer Experience (CX).
Position Overview:
You will play a pivotal role in driving organisational change, ensuring successful implementation of strategic initiatives, and enhancing customer satisfaction. You will be responsible for overseeing and managing complex programs, collaborating with cross-functional teams, and facilitating transformative change processes with a customer-centric approach.
Key Responsibilities:
Program Leadership:
- Lead and manage end-to-end program lifecycle, from planning and initiation to execution and closure.
- Develop and maintain detailed program plans, ensuring alignment with organisational objectives and timelines.
Change Management:
- Design and implement effective change management strategies to drive successful organisational transitions.
- Assess the impact of change initiatives and develop plans to address resistance, ensuring a positive impact on Customer Experience (CX).
- Foster a change-ready culture by promoting awareness, understanding, and commitment to organizational changes.
Customer Experience (CX) Enhancement:
- Collaborate with teams to identify and implement CX improvement opportunities throughout the organization.
- Utilize customer feedback and data to inform decision-making and drive initiatives that positively impact CX.
- Ensure that CX considerations are integrated into all aspects of program planning and execution.
Transformational Leadership:
- Collaborate with executive leadership to define and articulate the vision for organisational transformation.
- Drive and facilitate the execution of transformational initiatives, ensuring alignment with strategic goals.
- Provide guidance and support to project teams, ensuring cohesive efforts towards transformative objectives.
Stakeholder Engagement:
- Build strong relationships with key stakeholders at all levels of the organization, with a focus on understanding and improving customer interactions.
- Communicate program objectives, progress, and outcomes to stakeholders, ensuring transparency and buy-in.
- Address concerns and feedback, fostering a collaborative and supportive environment.
Qualifications:
- Demonstrated experience in driving Client Experience (CX) improvements in conjunction with organisational change initiatives.
- Demonstrated experience working on complex business focused transformation
Application Deadline: 09/01/2024
Contract Type: Permanent
Submitted Applications: 0