Employer: LHH Recruitment Solutions
Salary: £24,000 – £26,000 per annum
Date Added: 12/01/2024
Our client based in Peterborough are seeking Payroll Analysts and Senior Payroll Analysts to join in permanent poositions. Based on skills and experience the salary will be circa £25k. The role is hybrid with 2 days in the office each week. You must have at least 2 -3 years experience within UK payroll in a similar role to be considered for this opportunity. For more details please apply.
Senior Payroll Administrator
About the role
As a Senior Payroll Administrator you’ll be a subject matter expert whose mission it is to provide an effective and efficient outsourced payroll service to our range of customers. You’ll respond to requests, queries and escalations raised in a friendly, helpful and efficient manner, enhancing customer satisfaction and loyalty. You’ll work alongside your colleagues to support your Team Leader, driving a quality service delivery to the customer base and continuously look to improve the processes and service provided.
Key responsibilities include:
· Completes and owns payroll processing cycle for allocated customers.
· Ensures data is received in the right format an in time to complete payrolls to agreed deadlines.
· Ensures all payroll processes and procedures are accurately documented, updated regularly.
· Reviews regular payrolls currently in production to ensure Best Practice processes are adhered to.
· Maintains a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites and seminars.
· Receives and records customer enquiries and provides enhanced information in response to customer requests.
· Handles complex payroll queries escalated from the client.
· Considers and proposes any new ideas which could add value to the customer and improve business performance.
· Prioritises and actions daily tasks to be accomplished to meet SLAs.
· Provides and maintains regular data/statistics/reports.
· Develops and maintains a good working knowledge of products and services.
· Looks to mentor, coach and develop less experienced team members.
· Ensures company confidentiality at all times and manages data under security policies.
Key skills and experience required
· In depth payroll and benefits knowledge with relevant previous experience.
· Ideally CIPP qualified or working toward this qualification.
· Previous experience in a payroll outsourcing environment and/or experience with ResourceLink is desirable.
· Excellent numeracy skills.
· Strong customer interaction skills (by telephone, face-to-face and written).
· Excellent prioritisation skills, with high level of attention to detail.
· Strong analytical skill, able to break down a problem into its component parts and identify suitable solutions.
· Remains calm and objective under pressure.
Application Deadline: 23/02/2024
Contract Type: Permanent
Submitted Applications: 0