Employer: Hays Specialist Recruitment Limited Salary: Date Added: 14/03/2024
Your new company A growing and impressive business based in Newmarket.
Your new role This is a new Out Of Hours Team Leader role working as part of a busy and industrious team. You will be responsible for overseeing a team of 8 and will be responsible for the successful running of the Out of Hours Team. You will be responsible for ensuring the team is trained, KPIs are achieved and performance managed. Duties include but not limited to:
Manage the team’s attendance
Completing quality checks on the team’s performance and team calls
Ensure the team are receiving continual training and coaching
Manage KPI performance
Dealing with escalated complaints
Attending client performance calls
What you’ll need to succeed To succeed in this job you will require:
A strong customer services background
Previous management experience
Being used to working with multiple client requests and actively multitasking
The ability to deal with situations calmly and have high attention to detail
What you’ll get in return
Hours of work Monday – Friday EITHER 4pm – 10pm OR 3pm – 9pm AND every Saturday 8am-5pm.
Salary £27,040 + monthly KPI Bonus
100% office based
Value added benefits
On-site parking
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk
