The main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting and utilising the building from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional service and creating a lasting impression to all.
Key Responsibilities
Ensure the property is maintained and presented at the highest standards at all time and the Reception/Concierge area is kept clean, tidy and welcoming and to five star audit standards.
Personal appearance is to be of a very high standard at all times. A courteous, professional, helpful nature must be displayed at all times. If a uniform is supplied, it must be kept in an acceptable and clean condition at all times.
To carry out duties in accordance with instructions by your Line Manager, RSM, Estate Manager.
To comply at all times with the concierge processes and procedures and standards of work assigned to the property or properties.
Establish a professional working relationship with all the staff, tenants and contractors of the property or properties and be the first point of contact for the building.
Meet and greet all visitors reporting to the reception/concierge desk and maintain an accurate log of all visitors’ records.
To promptly assist and direct all visitors to the site in getting to their required location/contact within the building.
To answer the telephone and on-site intercom system for all tenant queries in a professional manner.
To maintain and keep up to date accurate reception/concierge operations manual of reception/concierge processes and procedures both site/tenant specific and department.
To maintain a physical presence at the reception/concierge desk (it is not to be left unmanned at any time).
To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved.
To receive deliveries for the tenants. To ensure the delivery is recorded as per the site procedures.
To carefully complete all log reports that may be required by the employer or the Estate team.
The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained.
To assist other employed staff, residents and visitors in the event of an emergency.
To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met.
To ensure that contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company and site procedures.
It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken.
Skills, Knowledge and Experience
Essential
Excellent verbal and written communication.
General Education to GCSE standard or equivalent standard.
Reliable, helpful and well presented.
Team player with strong customer service skills, able to provide a helpful and polite service.
Pleasant telephone manner and efficiency in relaying messages and taking instructions.
Excellent communication skills.
Ability to deal with confidential information.
Good organisational and time management skills.
Careful and conscientious with an aptitude for attention to detail.
Willingness and ability to learn on the job, keen to undertake training and career development.
Solid Customer Service Experience.
A bubbly, positive attitude, and a visible passion for customer services.
Desirable
Proficient in full range of Microsoft applications inc. Word, Excel, PowerPoint, Access Outlook.
Working Hours – 12 hrs shift, 4 days on 4 days off. 38.5 hrs a week on average.
Salary – £25k -£27k
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Please see our Benefits Booklet for more information.
