Employer: OCS
Salary:
Date Added: 06/03/2024
Job Reference: /DY/27-02/1089/13
Job Title: National Support Team Administrator
Location: Ipswich
Salary: Competitor
Hours per week: Monday to Friday – 08:30 – 17:00 – 37.5 hours per week
Business Overview
Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
Role Overview
We are currently recruiting for a National Support Team Administrator to join our passionate and driven team based at our Ipswich office.
The Business Administrator as part of the National Support Team contract delivery team and will work with colleagues and clients to provide business and performance insight through use of data analysis, visualizations and reporting. The role will work closely with contract management, helpdesk, and leadership teams, providing data mining, analysis and performance reporting on contract delivery, supporting projects and other business or MI led initiatives.
You’ll also be producing and developing visually appealing dashboards and bespoke reports, as well as critiquing existing reports and identifying potential improvements through MS Excel Spreadsheets, our Smartsheet and Power BI platforms. You will be a highly motivated, self-starter who can work autonomously and deliver against tight deadlines. You’ll enjoy working with data and delight in providing relevant and accurate reporting to support operational decision-making.
Benefits
- Informal hybrid/flexible working arrangements
- 25 days holiday + bank holidays
- Free fruit in our offices
- Employee Referral Scheme (if you refer a successful candidate to one of our vacancies)
- Wide range of retail discounts
- Regular social and charity events are held in our offices
- Get involved in charity events in the local community
Wellbeing
- Discounted gym membership
- Eye test £25 voucher and up to £100 towards glasses
- Join our Cycle to Work scheme via salary sacrifice
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our D&I initiatives and events
- Access to internal Mental Health First Aiders
Career development and recognition
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Opportunity to win monthly Atalian Servest Superstar Awards
- Long service awards
Key Responsibilities:
Operational tasks
- Produce daily, weekly, and monthly contract reports as required by Contract Management Team.
- Provide Daily Monitoring and jeopardy reports relating to the contractual KPIs.
- Liaise with the Operational, Commercial and Helpdesk teams on Jeopardy management opportunities identifying specific KPI’s at risk.
- Undertake analysis of reactive call data to identify trends relating to call volumes and cost to identify opportunities for efficiencies.
- Produce monthly invoicing for specific clients to our finance team.
- Own and update Contract Teams & Smartsheet & Governance platform pages to ensure all contract information is up to date and accurate.
- Management of Contractual Scoring processes including co-ordinating any mitigation or information to ensure the contract performance is maximised.
- Maintaining client Power BI raw data to produce the relevant client reporting.
- Co-ordinating initiatives from internal and external sources including supporting implementation and tracking outputs.
- Responsibility for managing and updating the client extra works trackers.
- Raising quotes based on agreed rates with our client and sending them to the relevant centre for approval.
- Seeking updates on open tasks from the Operations Team/HD/Account Management team.
- Assist with general operational recruitment tasks.
- Assist with the security vetting of employees.
- General ad-hoc administrative tasks.
About You:
- Applicants must have the right to work in the UK
- Experience in a similar role advantageous.
- Strong IT skills including MS Office 365 skills, particularly excel.
- Experience in BI software such as Microsoft Power BI.
- Experience CAFM systems use such as Concept Evolution would be an advantage, although not essential.
- Strong analytical and administrative skills.
- Be able to interpret managers expectations into clearly defined actions.
- Experience in data analysis & reporting from multiple data sources and complex data sets.
- Proven track record of delivering performance improvement through data analysis.
- Diligent, numerate with excellent attention to detail.
- Ability to work as part of a team.
- Ability to prioritise and organise own work whilst working on a variety of tasks.
- Excellent communication and interpersonal skills.
How to apply
If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!
Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply)
https://b/form/f3343c912a8643b69cfdc89dc2bbba8f
Application Deadline: 03/04/2024
Contract Type: Permanent
Submitted Applications: 0