Employer: QBE Management Services (UK) Limited Salary: Date Added: 20/11/2023
Primary Details
Time Type: Full time Worker Type: Employee To examine, evaluate and process Claims and pay Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy
Claims Adjuster – Credit Hire
The Opportunity
To be part of a fast paced and innovative claims team within the Motor Damage Department, reviewing new and existing claims to progress them through to final settlement.
Your New Role
Investigate and negotiate motor incidents to ensure settlement of credit hire invoices with at-fault insurers following non-fault motor traffic accidents.
Communicate and build relationships with our internal customers, external customers and stakeholders.
Respond to client correspondence, online chat portal and phone calls within required service standards.
Review, consider and evaluate estimates, invoices, and total loss reports.
Maintaining claim files to meet FCA, PRA and GDPR regulations
Access and utilize partner portals for pro-active claims management
About You
Ability to structure your day to prioritise required tasks and responsibility
Excellent communication skills both written and verbal
Ability to navigate Microsoft applications
Basic understanding of motor insurance
Ability to navigate multiple systems throughout a claims journey
Why QBE? At My Best
At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA – because we know it’s not just what we do that matters, it’s how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.
At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today’s workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.
Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;
Employer of the Year 2022Winner – Insurance Insider
British Claims Awards 2022 Winner – InsurTech Award
Insurance Times Claims Excellence Awards 2022 Winner – Claims Product Solution of the Year
Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response
Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year
We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent
Inclusion of Diversity
We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.
We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.
