Employer: Acorn by Synergie
Salary: £38,800 – £40,740 per annum
Date Added: 04/01/2024
Our client is currently recruiting for a MI Analyst to join their team in Bristol on a full-time, permanent basis. You will be responsible for delivering management information and insight to support our departmental and company objectives.
This role reports into the MI Customer Team Manager within the Customer Services Division.
The successful individual will be accountable for producing timely value-add analysis to optimise commercial return and operational efficiency, through a detailed understanding of our customers.
This includes producing robust, creative reporting, developing key analytical insights and promoting automation of regular tasks where possible.
In this role you will:
- Run a variety of regular Business as usual reporting.
- Produce long and short term call forecasts and resource planning for all Contact Centres
- Proactively analyse forecasts to answer key questions from stakeholders and identify opportunities for improvement in efficiency and continually add value
- Working closely with many different stakeholders to identify opportunities and deliver analysis to drive operational improvements to customer experience and business processes
- Provide on-going analysis and visualisations for key stakeholders.
- Manage priority lists and working to deadlines.
- Using visualisation software such as Oracle Analytics Server.
- Develop Speech analytics capabilities by working with the business to capture requirements
You will be working in a pivotal part of the company, helping to drive decisions based on your research and findings.
Proactively analyse data to answer key questions from stakeholders or out of self-initiated curiosity with an eye for what the data is showing, investigating and communicating areas for improvement in efficiency and continually add value.
As a MI Analyst, you will be expected to demonstrate and promote a collaborative working style across all business areas.
Acorn by Synergie acts as an employment agency for permanent recruitment.
Application Deadline: 15/02/2024
Contract Type: Permanent
Submitted Applications: 0