Employer: Buchanan Graduates Salary: £30,000 – £50,000 per annum Date Added: 27/01/2024
About Our Client:
Our client is a leading organisation located in the vibrant city of London, dedicated to delivering exceptional solutions in the customer service industry. With a focus on customer satisfaction, they are expanding their team and are currently seeking a skilled German Speaking Customer Service Representative to join their ranks.
Position Overview:
As a German Speaking Customer Service Representative, you will play a pivotal role in ensuring top-notch customer experiences. Fluent in German and English, you will be a key communicator, addressing customer inquiries, and resolving issues to uphold our client’s commitment to excellence.
Responsibilities:
Communicate proficiently in German and English with customers via phone, email, and chat, addressing inquiries and providing effective solutions.
Offer detailed information about products or services, guiding customers through the purchasing process.
Collaborate with internal teams to escalate and resolve complex customer concerns.
Maintain accurate records of customer interactions in the database.
Identify opportunities for process improvement to enhance overall customer satisfaction.
Qualifications:
Fluency in both German and English, with excellent written and verbal communication skills.
Proven experience in customer service or a related field.
Strong problem-solving abilities and a customer-centric approach.
Ability to work independently and collaboratively in a fast-paced environment.
Proficiency in using customer service software and tools.
Must have right to work in the UK (British Citizenship/ Presettled status)
What Our Client Offers:
Our client values its employees and is committed to providing a positive and inclusive work environment. Alongside a competitive base salary of £40-45k (OTE £50k), they offer:
Opportunities for professional development and career advancement.
Comprehensive benefits package, including health insurance and pension plans.
A vibrant office culture with regular team-building activities.
Conveniently located in the bustling city of London, providing easy access to various amenities.
If you are a dedicated professional fluent in German with a passion for customer service, our client invites you to join their dynamic team. Apply today and contribute to their continued success!
About Us
Buchanan Graduates
Buchanan Graduates, through rapid organic growth, is now a market leading recruitment firm and a top supplier to a number of clients including FTSE listed firms.
Our team of consultants come from a variety of backgrounds, but all subscribe to the company ethos of understanding, advising and delivering for our clients & candidates. Buchanan Graduates focus on placing graduates into recruitment and sales positions across the UK and USA. Our passion for achieving results for candidates and clients is unrivalled. www.buchanangraduates.com
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