We have a fantastic opportunity for someone with a strong interest and passion for IT to join a fast growing and dynamic organisation, in a role which offers great exposure to a broad range of IT support areas, encompassing both hardware and software support.
This position will have a key role in the day-to-day support (mainly Level 1 and Level 2) of the organisations.
• Provide a consistently high quality and professional customer service to the business in all areas of Technology.
• Be the first point of contact for general support and monitor, respond, resolve & document Tech helpdesk tickets.
• Own day to day functions within the Tech Helpdesk (including but not limited to):
– Set up and administration of user accounts.
– Asset management including upkeep of the Technology asset database
– Set up, distribution and maintenance of all user hardware devices
– Configuration and deployment of company software applications
– Liaise with 3rd parties to maintain, troubleshoot and fix issues with company assets.
– Installation and troubleshooting of site wide resources.
– Participate in major Technology projects and own relevant project tasks.
– Support senior members of the IT team
– Produce and maintain concise documentation on systems and procedures for the benefit of the Technology team and employees.
– Order placement for IT team (Full training provided)
Skills, Eduacation, Experience
Experience working in a multi-disciplined team.
Proven work experience as a Technical Support Engineer or similar (min 12-18 months)
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and trouble shoot technical issues relevant to the role
Able to administer Active Directory to a good level
Ability to work under pressure in customer facing scenarios
Ability to prioritize tasks based on urgency and importance
Competencies
The jobholder should possess core competencies to enable them to promote the business and to ensure that all customers receive the best possible level of service.These include:
Customer service
Oral and written communication
Initiative
Creativity and innovation
Logical thinking
Keen interest in Technology
This role offers an immediate start. You MUST be a car driver & owner to be considered for this role.
