Employer: Chapman Tate Associates
Salary: £25,000 – £30,000 per annum, negotiable, pro-rata, inc benefits, OTE
Date Added: 03/04/2024
Job Title: IT Support Engineer
Location: Northampton – 3 days from the office 2 from home
Salary: Up to £30,000 per annum
Key Areas: Windows Server, Windows Desktop, 1st/2nd-Line Support, Networking, AD, Active Directory, Networking, LAN/WAN, TCP/IP, O365, MS365, MSP
Are you an enthusiastic and customer-focused individual with a passion for IT support? We are currently seeking a talented IT Support Engineer to join this dedicated IT MSP in their Northampton offices.
Responsibilities:
– Provide first-line technical support to end-users via phone, email, and ticketing system.
– Troubleshoot and resolve hardware and software issues promptly and efficiently.
– Escalate complex problems to the appropriate teams while ensuring timely resolution.
– Document all support interactions and solutions accurately within the ticketing system.
– Assist with the setup and configuration of user accounts, devices, and software applications.
– Collaborate with other members of the IT team to improve processes and enhance customer satisfaction.
Requirements:
– Previous experience in a similar 1st line support role is preferred but not essential.
– Strong communication and interpersonal skills with a customer-centric approach.
– Basic understanding of ITIL principles and IT service management.
– Proficiency in Microsoft Office applications and familiarity with Windows operating systems.
– Ability to multitask and prioritize workload effectively in a fast-paced environment.
– A proactive attitude towards learning and staying updated with technological advancements.
Benefits:
– Competitive salary up to £30,000 per annum.
– Opportunities for career advancement and professional development.
– Friendly and supportive working environment.
– Pension scheme and other employee benefits.
– Convenient location in Northampton with easy access to public transportation.
If you are looking for an exciting opportunity to kickstart your career in IT support and make a positive impact, then we want to hear from you! Apply now with your CV and cover letter, and take the first step towards joining our dynamic team as a IT Support Engineer.
Application Deadline: 15/05/2024
Contract Type: Permanent
Submitted Applications: 0