Employer: The Curve Group Salary: Date Added: 24/01/2024
Job Title: IT Service Delivery Manager
Location: Solihull-Hybrid
Hours: Full time, Permanent
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A bit about us:
We’re part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.
We’re here to provide simple and straightforward consumer finance solutions and we work with many well-known retailers and brands to help their customers finance their purchases in a responsible way.
We care about making a positive impact for our colleagues, customers, partners and the wider community. That’s why we live by our values of we’re positive, we’re brave, and we own it.
The Role:
Ensure reliable and consistent operations of the IT services provided to employees, clients and partners including Service Desk services with a focus on enhancing the service offering, demonstrating incident reduction, maximising service availability and reaching SLA compliance. Managing transition to operations and taking ownership of the services, partners and managed service vendors.
Key Responsibilities:
Service Delivery Management
Manage the day to day effective operations of the systems
Problem, Availability, Incident and Service Level Management, Change Management
Manage an effective and efficient Service Desk driving Continual Service Improvement and Customer Satisfaction
Partner and Supplier Management
Strategically plan for the future
Provide the infrastructure for business growth
Skills & Attributes:
Incident Management
Problem solving and attention to detail
Ability to make decisions responsibly after gathering all required information
Partner and Supplier management
Ability to work independently when required
Ability to liaise and influence all levels of management and work with other departments
Hands on experience of system and platform troubleshooting
Service Level Management
Experience in interpreting the applicability of local, national and global laws/regulations and guidelines to company operations
Able to work in fast paced, challenging environments
Could this be you?
We believe it’s a positive attitude and passion to make things happen that matters most.
Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. If you feel you meet 75% of the requirements for this role, we would love to hear from you. Also, if you are considering a career move or a sector-jump, please get in touch, we welcome applications from people with transferable skills.
What’s in it for you?
As well as working for a Top Employer UK 2023 and being part of a team that changes customer’s lives, there are some excellent benefits too. We offer a competitive salary, a contributory pension scheme, and our Health Cash plan scheme. You also receive access to our multi-award-winning flexible benefits platform designed to provide you with the best range of benefits available to suit your lifestyle including life insurance and private medical insurance. There are also perks which give you fantastic discounts off eating out, cinema tickets, days out and much more.
Equal Opportunities Disclaimer
We promote equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
