Employer: Appcast Enterprise Salary: Date Added: 09/12/2023
This position is a key role within the HR Service Center, part of the HR Operations, EMEA team. It presents an exceptional opportunity to join a cohesive team focused on HR Operations across the EMEA region. In this role, you will report to the HR Operations Manager and work collaboratively with the HR Operations team to support our EMEA customers effectively
You will offer direct HR operational support to the organization, coordinating closely with our broader global HR teams. Your role will encompass managing key HR tasks including interview scheduling, onboarding, overseeing job changes, managing Management Information (MI), and handling terminations. You will play a pivotal role in guiding HR projects and processes that are fundamental to enhancing our global candidate and employee experience.
About You:
You excel in teamwork and can engaging others through thoughtful inquiries.
Your forward-thinking approach drives you to develop adaptable solutions that facilitate growth.
You are driven by a desire to innovate and improve our processes, focusing on both immediate and future objectives.
As a dedicated team member and a natural collaborator, you are enthusiastic about contributing to the collective achievements of our team.
Responsibilities:
Under the guidance of general oversight, this role involves addressing queries from employees or managers in line with set protocols.
Handles requests and questions that necessitate straying from typical scripts and guidelines.
Engages with either the Center of Expertise or HR Business Partner as needed and knows when to escalate issues appropriately.
Keeps up-to-date and thorough understanding of the company’s HR policies and practices.
Recognises patterns in escalations and finds ways to meet unique or evolving requests.
Manages the life-cycle of tickets in the case management system, from creation and monitoring to resolution.
Qualifications:
A level, HR Qualification, CIPD
German speaker (C1 level)
Experience in HR or Shared Services operations; experience spanning multiple HR areas is desirable.
Knowledge of Case Management systems, ACD/IVR, and HR Portal technology desirable.
Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.
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Our Benefits
We encourage you to make your well-being a priority. It’s important and so are you. Learn more about how we care at CSL.
About CSL
CSL is a leading global biotechnology company with a dynamic portfolio of life-saving medicines, including those that treat haemophilia and immune deficiencies, as well as vaccines to prevent influenza. Since our start in 1916, we have been driven by our promise to save lives through innovation. Learn more about CSL.
We want CSL to reflect the world around us
As a global organisation with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.
