Employer: Prospero Health & Social Care Salary: £12.93 – £13.31 per hour Date Added: 25/12/2023
Company: Prospero Health and Social Care
Job Title: Housing Advice Worker
Reporting to: Centre Team Manager Role: Responsible for Housing Advice and Rough Sleepers Drop-In
Key Responsibilities and Objectives:
Housing Advice and Guidance:
Provide up-to-date, comprehensive housing advice and guidance to low-to-high support service users.
Direct service users to specialist services, ensuring access to stable accommodation.
Deliver impartial and confidential information on various topics, including housing and employment.
Utilise internal and external resources to signpost service users to relevant agencies for hostel vacancies and housing rights.
Advise service users on their housing rights and facilitate referrals to secure stable accommodation.
Client Support and Record Keeping:
Maintain updated client record files with thorough contact, support, and risk information.
Handle and record incidents in accordance with established policies and procedures.
Stay well-informed about homelessness issues, offering informed advice to individuals in person or over the phone.
Uphold a high standard of customer service, ensuring communal areas are clean, relevant, and welcoming.
Holistic Support for Rough Sleeping Women:
Set up and manage the drop-in space, including preparing breakfast, stocking toiletries, and maintaining necessary supplies.
Cultivate an atmosphere of welcome and respect in a Psychologically Informed Environment.
Listen to service user’s requests and effectively signpost them to the appropriate services.
Monitor and supervise the reception area to ensure adherence to acceptable behaviour policies, maintaining a safe environment.
What We Offer:
A chance to be part of a dedicated team making a meaningful impact.
Opportunities for professional development and training.
A collaborative and inclusive work environment.
Requirements:
Understanding of housing issues and homelessness.
Compassion, empathy, and a non-judgemental approach.
Familiarity with data protection policies and confidentiality.
Ability to work within established systems, policies, and procedures.
Join Us in Making a Difference: If you are committed to providing support in a compassionate and professional manner, apply now to be part of our team. Help us create a safe and secure environment while making a lasting impact on the lives of those we serve. Your dedication can be the catalyst for positive change.
Feel free to email me on directly on or call on and ask for Marian.
