Employer: In Technology Group Limited Salary: £23,000 – £25,000 per annum Date Added: 12/12/2023
Job Title: Help Desk 2nd Line Engineer Location: Wigan Salary: £25,000 DOE
Job Description:
We are looking for an experienced Help Desk 2nd Line Engineer to join a well-established software company based near Wigan. The successful candidate will join the existing team of Engineers and will provide support to users of the company’s software applications.
This role requires strong technical skills, excellent customer service skills and a comprehensive understanding of the company’s software products. The successful candidate will be responsible for providing advice and assistance to users of the software applications and resolving any issues that may arise.
Main Responsibilities:
Providing technical assistance and support for incoming queries and issues related to the software
Diagnosing and resolving technical hardware and software issues reported by users
Researching and troubleshooting issues to determine the root cause and resolution
Documenting technical knowledge using the CRM
Setup and commissioning of systems
Testing and preparing the hardware
Delivering training to the end user (occasionally can be on site)
Technical & Personable Skills Required:
Good knowledge of hardware, such as laptops, desktop, PCs and printers
In-depth knowledge of software applications and IT systems
Experience of using remotely control tools
Excellent customer service and communication skills
Ability to troubleshoot and problem solve
Willing to learn, self-motivated, highly organised
Desirable Technologies (Not essential):
SQL and PHP Knowledge (or any other scripting languages)
Time attendance / Workforce Management Software experience
Door access systems
Driving Licence
Benefits of working for us:
Free Parking
Pension Scheme
4 Weeks Annual Leave
Brilliant, friendly working environment
Monday – Friday 9am – 5pm
Great transport routes (close to train station)
To apply for this position, please submit your CV for immediate consideration and to receive further details about the role.
Keywords: Help Desk Engineer, Technical Support Engineer, IT Support Engineer, IT Technician, Software Support Engineer.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
