Employer: Buchanan Graduates Salary: £25,000 – £47,000 per annum Date Added: 25/02/2024
Our client is a leading international company based in Central London, dedicated to providing exceptional customer service solutions. With a focus on excellence and a commitment to customer satisfaction, they are seeking a talented German-speaking Graduate Customer Service Representative to join their team.
Position Overview:
As a Graduate Customer Service Representative, you will play a key role in delivering high-quality customer service to German-speaking clients. Based in Central London, this position offers an exciting opportunity for recent graduates to kick-start their career in a dynamic and supportive environment.
Responsibilities:
Respond to customer inquiries and provide timely and accurate assistance via phone, email, and live chat.
Handle customer complaints and escalations with professionalism and empathy, ensuring prompt resolution.
Assist customers with product information, order processing, and account management tasks.
Maintain accurate records of customer interactions and transactions in the company’s CRM system.
Collaborate with internal teams to address customer issues and improve overall service delivery.
Qualifications:
Fluent in German and English, both written and spoken.
Bachelor’s degree in a relevant field.
Strong communication and interpersonal skills.
Customer-focused with a passion for delivering exceptional service.
Ability to multitask and work effectively in a fast-paced environment.
What Our Client Offers:
Our client offers a competitive salary and benefits package, including opportunities for career development and advancement within the company. As a Graduate Customer Service Representative, you will receive comprehensive training and support to excel in your role. Join our client’s team and be part of a dynamic company committed to providing outstanding customer service to German-speaking clients in Central London.
About Us
Buchanan Graduates
Buchanan Graduates, through rapid organic growth, is now a market leading recruitment firm and a top supplier to a number of clients including FTSE listed firms.
Our team of consultants come from a variety of backgrounds, but all subscribe to the company ethos of understanding, advising and delivering for our clients & candidates. Buchanan Graduates focus on placing graduates into recruitment and sales positions across the UK and USA. Our passion for achieving results for candidates and clients is unrivalled. www.wearebuchanan.com
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