Employer: Reed
Salary: Β£24,000 per annum
Date Added: 14/12/2023
A great job opportunity has arisen for candidate that is fluent in French and has quality customer service skills to join a reputable, global business based in Redditch.
Whatβs on offer to you?
There is a very competitive salary of £24,000 per annum and it is hybrid working (50% in the office, 50% working from home)
This join is within the friendly and supportive customer service team. You will be responsible for a select number of customers and be the main liaison between different departments including sales, material planning, accounts and quality.
Location = Redditch
Salary = £23-24,000
Benefits = Hybrid working, 25 days holiday + statutory holidays, pension, healthcare, etc.
Hours = Mon-Fri 8am-4:30pm
Duties include:
- Administrate the back-office and lead contact for the defined customer base, taking calls, emails, fax etc. related to availability, shipments, technical issues, catalogues etc.
- Answers queries directly or forwards to the appropriate department
- Enter orders, monitor and release them for packing and shipping in coordination with customers and logistics providers.
- Support the sales team out in the field.
- Entry of stock and express orders in Oracle-ERP and monitor on-time deliveries, together with the logistics providers.
- Address unresolved requests and issues to the designated resource.
- Checking and follow-up of claims, initiating of returns and credits.
- Pro-active follow up of backorders keeping customers informed.
- Follow up on customer interactions.
- Project work
- Any other tasks requested from the Team Leader or Customer Service Manager.
- Guarantee high class service.
The ideal candidate for this role:
- Must be fluent in French and English
- Must have previous customer service experience. Ideally phone based but happy to consider face-to-face customer service experience
- Attention to detail
- Highly organised and can prioritise own workload
- Can manage complex tasks
- Based locally to Redditch
Does this sound like you?
If so and you want a role with a good salary and to work for a global business that appreciates it staff then please do not hesitate and apply today.
Application Deadline: 09/02/2024
Contract Type: Permanent
Submitted Applications: 6