Employer: JOB SWITCH LTD Salary: £23.00 per hour Date Added: 09/03/2024
The Business Support Service sits under Workforce, OD & Business Support Service in the Resources Directorate
JOB SUMMARY:
To be responsible for ensuring a responsive, high quality, professional and timely executive support to members of the Corporate Leadership Team and for ensuring the Executive Support Team operates efficiently and effectively.
To manage the overall provision of Executive Support, supervising the team according to service level agreements, including setting objectives, monitoring performance and identifying training needs.
To be responsible for leading on projects which impact on Executive Support provision, including change management projects, to ensure that all project outcomes the team is responsible for are met in accordance with project, corporate and statutory deadlines; attendance at relevant project meetings and providing regular updates on progress to relevant project leads.
To work collaboratively with Business Support Service Team Leaders to ensure that the services provided by the team are strategically aligned with other functional areas to enable a seamless approach to service delivery and to continually improve policies, procedures and processes that meet business needs.
To maximise the use of technology to improve processes and workflow, through the identification of improvement and efficiencies, the deployment of new functionality and system enhancements to improve value for money and service provision to internal users.
ROLE REQUIREMENTS:
Be responsible for developing and maintaining a comprehensive executive support provision, ensuring high-quality support to corporate and divisional leadership teams which includes dealing with correspondence, handling phone calls and visitors, diary management and the forward planning, organising and servicing of senior leadership team meetings, the production of reports and effective management information, meeting and event preparation.
Support the Corporate Leadership Team in translating Members’ political vision into action plans and deliverables by co-ordinating engagement between directorates and key stakeholders including the Mayor, Cabinet Members, Scrutiny Lead and partner organisations. Understand the needs of stakeholders, interpret requests (why required, how information will be used and format required) and judge prioritisation level. Monitor and prioritise workloads for Chief Executive/Corporate Directors, including management of emails and control of access via telephone or face to face meetings.
Prepare, collate, and check for accuracy, briefing notes and responses to petitions, questions and motions (PQM’s). Identify and advise the Chief Executive/Corporate Director on implications (eg. missing legal/financial/procurement implications and effects on other directorates/partners) and on governance processes (eg. correct timelines, pathways and decision bodies) in line with the Council’s constitution.
Knowledge
Detailed knowledge of the functions and governance arrangements of local government and decision-making processes.
Detailed knowledge of the Council’s structures, key personnel and elected Members
Detailed knowledge and understanding of the roles, needs and priorities of key stakeholders and partner organisations
An understanding of Local Authorities’ responsibilities in relation to the security and confidentiality of sensitive information
Knowledge of project management methodologies
Detailed understanding of the management of executive support functions and services
Knowledge of financial and procurement systems, processes and regulations
Knowledge of business continuity and contingency planning arrangements.
