Employer: Office Angels
Salary: £25,000 per annum
Date Added: 22/12/2023
Customer Support Administrator
Are you an experienced customer service administrator looking for their next opportunity??
Do you join a company with a brilliant team culture??
If so, this exciting opportunity might be perfect for you!
Location: Guildford, Office -Based
Salary: £25,000- PLUS £1.000 Bonus, 25 days Holiday, Company Income Protection Scheme, Pension, full training, supportive team/ management!
Hours: Full-time / Monday -Friday
An exciting opportunity to join an award winning business with an amazing team culture in Guildford!
This role will role will encompass all elements of our customer journey, beginning with an initial enquiry and providing information on our products, to placing an order and on-wards to ensure the customer receives their product in a timely and efficient manner.
You will be managing all parts of the process and updating the customer to ensure we are the safe pair of hands they expect!
Sounds interesting??…what will my duties be??..
- Answer telephone calls from wide ranging customer base and new or potential customers
- Assisting customers with extensive knowledge of our full product range (full training given)
- Ensure all customer enquiries are responded to as per a pre agreed Service Level Agreement
- Manage a quote pipeline and feedback to management where possible
- Qualify leads and pass opportunities to the BDM team
- Keep up to date with product knowledge and best uses of our products within our market sector, including information on our competitors
- Respond to enquiries relating to deliveries and invoicing, including speaking with our couriers, warehouse teams and sending proof of deliveries/copy invoices where applicable
Skills/ Requirements:
- Strong telephony skill
- Comfortable speaking to customers of all level
- Attention to Detail
- Strong Literacy Skills
- Minimum 2 years customer services experience
- Good understanding of admin and invoice query functions
If you think this role aligns with your skills and ambitions, don’t hesitate to apply today! If you know someone who might be suitable, feel free to share the job details with them or encourage them to apply.
To apply for the position or inquire further, click on the "apply" button or contact Annie at annie for more information.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Application Deadline: 02/02/2024
Contract Type: Permanent
Submitted Applications: 0