Customer Service Support Assistant – Full Time £11.82 hourly rate plus £1.78/hr back shift allowance for working after 2pm and £1.78/hr weekend shift allowance Day shift 7am to 3pm and 8am to 4pm, on a 3 week rota, working 2 weekends out of 3 Full time, 37.5 hours per week 5 days out of 7, including weekends Avonmouth CDC, Cabot Park, Poplar Way West, Avonmouth, Bristol, BS11 0YW
Please check you can reliably commute to the Warehouse before applying.
We’re looking for a customer service support assistant to join our depot in Avonmouth.
In this office based role you’ll help our retail stores resolve queries about deliveries – administering and recording the claims accurately on the system. We’ll look for you to liaise with store colleagues to update them on any issues with deliveries and other factors that could affect stock from getting to store on time, securely and safely.
What you’ll do:
receive information relating to claims and other issues preventing store deliveries from stores
administer the claims, processing and accurately record data
liaise with internal operational teams regarding the investigation and outcome of claims
support special store activities i.e. refits, schedule changes to make sure the expectations of stores are met or exceeded
help with other administration processes
escalate issues and queries to the communication team leader, reporting complaints via the store or regional management
This role would suit someone who has
customer service experience
excellent organisation skills
great communication skills and able to communicate with colleagues at all levels
experience working with other people and can work well as part of a team
great attention to detail, accuracy and enjoys working at pace
At Co-op you’ll do work that matters, and you’ll be rewarded for your hard work with a competitive salary (including additional shift allowances) and a benefits package which includes holidays starting from 31 days per year (including bank holidays), 30% off Co-op branded products in our food stores, a pension with up to 10% employer contributions, plus:
Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
YuLife – an app that rewards you for exercising with discounts and vouchers for many of the UK’s biggest brands
Free employee assistance programme with extensive health, financial and wellbeing support
Access to credit unions for loans and savings, plus rental deposit loans and season ticket loans
Free eye tests every 2 years
On-site facilities including a subsidised canteen and free parking
At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.
We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at diversity-inclusion-and-wellbeing.
As part of the application process for this job, you’ll need to complete an online assessment. It will take around 10 minutes to complete the test
We reserve the right to remove a vacancy before the scheduled closing date.
