Employer: Buchanan Graduates Salary: £30,000 – £50,000 per annum Date Added: 17/02/2024
About Our Client:
Our client is a dynamic and rapidly growing company in the heart of London, providing innovative solutions in the customer service industry. Committed to delivering exceptional customer experiences, they are expanding their team and seeking a skilled Spanish Speaking Customer Service Representative to join their ranks.
Position Overview:
As a Spanish Speaking Customer Service Representative, you will play a pivotal role in maintaining strong customer relationships and ensuring satisfaction. Your linguistic proficiency in Spanish, coupled with your passion for delivering outstanding service, will contribute to the overall success of our client’s operations.
Responsibilities:
Communicate effectively with Spanish-speaking customers via phone, email, and chat, addressing inquiries and resolving issues promptly.
Provide accurate information about products or services, guiding customers through the purchasing process.
Collaborate with internal teams to escalate and resolve complex customer concerns.
Maintain detailed and up-to-date records of customer interactions in the database.
Identify opportunities for process improvement to enhance overall customer satisfaction.
Qualifications:
Fluent in Spanish and English, with excellent written and verbal communication skills in both languages.
Proven experience in customer service or a related field is preferred but not required.
Strong problem-solving abilities and a customer-centric approach.
Ability to work independently and collaboratively in a fast-paced environment.
Proficiency in using customer service software and tools.
Must have right to work in the UK (British Citizenship/ Presettled status)
What Our Client Offers:
Opportunities for professional development and career advancement.
Comprehensive benefits package, including health insurance and pension plans.
Vibrant office culture with regular team-building activities.
Conveniently located in the bustling city of London, providing easy access to various amenities.
If you are a dedicated professional with a passion for customer service and fluency in Dutch, we invite you to join our client’s dynamic team and contribute to their continued success. Apply today!
About Us
Buchanan Graduates
Buchanan Graduates, through rapid organic growth, is now a market leading recruitment firm and a top supplier to a number of clients including FTSE listed firms.
Our team of consultants come from a variety of backgrounds, but all subscribe to the company ethos of understanding, advising and delivering for our clients & candidates. Buchanan Graduates focus on placing graduates into recruitment and sales positions across the UK and USA. Our passion for achieving results for candidates and clients is unrivalled. www.wearebuchanan.com
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