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Customer Service Representative

Employer: rthirteen recruitment
Salary:
Date Added: 15/12/2023

Rthirteen are currently partnering with a leading insurance provider in their search for a Customer Service Representative. Joining their highly successful team, you will be a first point of contact for customers, advising on products, and accurately updating records.

This is a full time, permanent position working Monday – Friday, 8.30am – 5pm or 9.30am – 6pm, and is offering a competitive salary DOE, plus bonus.

The Company

A highly reputable financial service organisation, this company have been growing from strength to strength over the years, and now have multiple offices across Norfolk and Suffolk. With a focus on exceptional service to their clients, this company also have a focus on sustainability and supporting not only their employees, but the local community too.

Your duties will include:

  • Providing expert advice on the range of products sold by the company.
  • Answering customer enquiries via telephone and email.
  • Processing documents, and ensuring accurate records are kept.
  • Making a positive impact on every customer call, efficiently and effectively having the right conversations to meet their needs.
  • Problem solving and building excellent relationships over the telephone, and providing a friendly, timely and professional service.

You will have/be:

  • GCSE level qualifications in Maths and English.
  • Knowledge of FCA rules and regulations.
  • Excellent customer service skills.
  • Strong phone contact handling skills and active listening.
  • The ability to adapt/respond to different types of enquiries.
  • Dedication and commitment to drive performance.

How to apply:

To hear more details about this fantastic opportunity please email your CV to Tasha Coe – Senior Recruitment Managing Partner at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.

Application Deadline: 26/01/2024
Contract Type: Permanent
Submitted Applications: 0

Apply Now

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