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Customer Service Co Ordinator

Employer: Reed
Salary: £10.42 – £11.50 per hour, inc benefits
Date Added: 23/02/2024

• Contract Duration: 6 weeks (Temporary)
• Location: Ipswich
• Working Hours: Monday to Friday, 8:30 AM – 5:00 PM
• Salary: £10.42+ depending upon experience

We are looking for a Customer Service Assistant to join our client’s team on a temporary basis for 6 weeks. The ideal candidate will have excellent communication skills, a high level of attention to detail, and proficiency in Excel. As the office location requires driving to access, candidates will need their own transport; however, we provide free onsite parking.

Day to day of the role:

• Answering incoming calls and responding to customer queries in a timely and efficient manner.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Acknowledging and resolving customer complaints, ensuring all relevant information is logged.

• Inputting information and data on to their internal system.

• Communicating and coordinating with colleagues as necessary.

Required Skills & Qualifications:

• Strong phone contact handling skills and active listening.

• Familiarity with CRM systems and practices.

• Customer orientation and ability to adapt/respond to different types of characters.

• Excellent communication and presentation skills.

• Ability to multi-task, prioritize, and manage time effectively.

• Comfortable using computers with experience in Excel.

• Must have a driving license and means of transportation due to the office location.

Benefits:

• Free onsite parking.

• Gain valuable experience in a customer-focused role.

• Work in a friendly and supportive environment.

• Competitive salary for a temporary position.

To apply for this Customer Service Assistant role, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this position.

Application Deadline: 23/03/2024
Contract Type: Temporary
Submitted Applications: 0

Apply Now

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