Employer: Lawes Consulting Group Salary: £25,000 – £27,000 per annum Date Added: 18/11/2023
Job Title: Customer Service Assistant
Location: Glasgow
Salary Circa: £25,000 – £27,000
Industry – Insurance, Broker, Existing Business and Renewals
Purpose
The role will require someone who has good judgement, is analytical, pays great attention to detail, is flexible, self-motivated, driven & who delivers excellent customer service whilst always adhering
to their individual underwriting authority limits. You will also be required to provide quotations for Existing Business and Renewals and be a referral point for the Trainees.
Key Responsibilities
Continuously identify areas for improvement and provide potential solutions to the
company and reduce costs.
Deliver excellent customer service whilst meeting customer requirements for Existing Business and Renewals.
Understand the processes and procedures required to provide quotations & put forward
suitable products to meet the client’s demands and needs.
Calculate Renewal premiums in accordance with the specific carrier’s risk appetite and
guidelines or liaise with insurers for all non-delegated authority business.
Maintain thorough and accurate records of all customer interactions.
Identify complaints and refer to the necessary complaint handler.
Dealing with queries by email, telephone and in person ensuring that all SLAs are adhered and ensure that telephone calls are answered & dealt with promptly & efficiently.
Skills and Competencies
The skills to prioritise and organise workload and working to deadlines
Ability to work as part of a team and form strong relationships with colleagues
Positive can-do attitude
Excellent communication skills and strong team ethic
Manage time effectively; ability to work under pressure
Good personal organisation skills, negotiation and people skills
Good timekeeping and presentation of self and work
Qualifications
Educated to GCSE level an advantage
Cert CII qualification an advantage
If you have the relevant experience or know someone that does please contact Joe Cappalonga on or email at
