Employer: Elevation Recruitment Group
Salary: £23,000 – £25,000 per annum
Date Added: 15/01/2024
- Chesterfield
- Customer Service Advisor
- Flexible working arrangements
- Contract until April 2024 with potential to go permanent
Elevation Recruitment is exclusively representing a leading business in Chesterfield, seeking a dynamic individual for the position of Customer Service Advisor. This role plays a crucial part in providing exceptional inbound and outbound customer support to both B2B and B2C segments.
Responsibilities of the Customer Service Advisor:
- Serve as the primary point of contact for customers requiring second-level support
- Effectively resolve customer queries using internal processes and maintain a high standard of service
- Offer professional, thorough, and accurate support to internal departments regarding customer queries
- Provide support to a third-party customer service team (1st line desk): Respond to queries, enhance skill sets, and ensure first-call resolution
- Take ownership of customer retention via inbound call channels
- Actively seek and incorporate customer feedback to drive continuous improvement
Necessary experience of the Customer Service Advisor:
- Possess excellent communication skills, both written and verbal
- Demonstrated experience managing customer queries
- via phone and email
- Hands-on experience using a CRM system
- Able to build and maintain key relationships
- Efficient organisational skills
If you are a motivated individual with a passion for delivering outstanding customer experiences and meet the criteria outlined above, we encourage you to apply.
Application Deadline: 26/02/2024
Contract Type: Contract
Submitted Applications: 0