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Employer: Elevation Recruitment Group
Salary: £23,000 – £25,000 per annum
Date Added: 15/01/2024

  • Chesterfield
  • Customer Service Advisor
  • Flexible working arrangements
  • Contract until April 2024 with potential to go permanent 

Elevation Recruitment is exclusively representing a leading business in Chesterfield, seeking a dynamic individual for the position of Customer Service Advisor. This role plays a crucial part in providing exceptional inbound and outbound customer support to both B2B and B2C segments.

Responsibilities of the Customer Service Advisor:

  • Serve as the primary point of contact for customers requiring second-level support
  • Effectively resolve customer queries using internal processes and maintain a high standard of service
  • Offer professional, thorough, and accurate support to internal departments regarding customer queries
  • Provide support to a third-party customer service team (1st line desk): Respond to queries, enhance skill sets, and ensure first-call resolution
  • Take ownership of customer retention via inbound call channels
  • Actively seek and incorporate customer feedback to drive continuous improvement

Necessary experience of the Customer Service Advisor:

  • Possess excellent communication skills, both written and verbal
  • Demonstrated experience managing customer queries
  • via phone and email
  • Hands-on experience using a CRM system
  • Able to build and maintain key relationships
  • Efficient organisational skills

If you are a motivated individual with a passion for delivering outstanding customer experiences and meet the criteria outlined above, we encourage you to apply.

Application Deadline: 26/02/2024
Contract Type: Contract
Submitted Applications: 0

Apply Now

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