Employer: Age UK Group Salary: £21,660 – £23,940 per annum Date Added: 29/12/2023
Age Co. is currently looking to recruit a Customer Engagement Executive on a permanent basis to join our dedicated team. Age Co is 100% owned by Age UK. With 40 years in the business, we work with a range of trusted partners to offer a collection of products and services. We currently offer Car Insurance, Home Insurance, Legal Services, Personal Alarms, Incontinence Products, Stairlifts, Homelifts and Bathing Solutions. The profits made from the sale of our products and services are donated to Age UK to enable them to support those older people most in need.
With this in mind, we are seeking a Customer Engagement Executive to join our small but vital Customer Engagement Team, who support our customers when queries and complaints arise, and liaise with our product partners. Therefore we require an empathetic communicator who can manage complaints from beginning to resolution, delivering the right outcomes for all parties and ensuring that our brand values are upheld. If you would like a position which genuinely helps people who often need support the most, please apply below.
This role offers hybrid working between home and the Ashburton office (TQ13 7UP). The Customer Engagement team typically attend the Ashburton office 1-2 days per week.
Must haves:
* Excellent communication skills (both written and verbal). * Experience working within a customer service and/or contact centre environment, including handling customer complaints. * The ability to empathetically interact with people from all walks of life. * A ‘can do’ attitude and the desire to work within and encourage a positive and proactive culture. * Ability to manage your time effectively and prioritise competing case management deadlines and workload. * Experience working within a regulatory environment. * Proficient using Microsoft Teams, Excel, and Word.
Great to haves: * Understanding of the issues facing older people. * Previous experience of working within a B2B2C environment. * Previous experience of insurance or FCA regulated complaint handling.
What we offer in return
Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
Excellent pension scheme, life assurance, health cashback plan and EAP
Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
Techscheme – buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
Blue Light Card Scheme
You Did It Awards – recognition awards from £100-250.
Additional Information
For a full list of benefits please click here https://about-us/jobs/employee-benefits/
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
