Employer: QBE Management Services (UK) Limited Salary: Date Added: 12/01/2024
Primary Details
Time Type: Full time Worker Type: Employee
Client Solutions Coordinator
London/Hybrid
Who we are:
At QBE, our purpose is to enable a more resilient future. We’re an international insurer and reinsurer with a local presence in 27 countries. Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength, and embrace change to their advantage.
The Opportunity:
As Client Solutions Coordinator you will play an essential role in providing efficient and effective, technical, and administrative support to the Client Solutions team. You will also be responsible for supporting our key internal and external customers through managing correspondence, building knowledge of products, servicing inquiries, escalating issues as necessary and maintainingaccurate documentation to ensure alignment with department objectives.
We are seeking individuals who are looking for a chance to join a great team and progress their career in a supportive environment where anything is possible. If you are a team player with a desire to learn, then this is the role for you.
Your responsibilities for this role may include, but are not limited to:
Produce relevant reports using Salesforce on a regular basis to align with Customer Operation Strategy
Provide ongoing coordination and support to the Client Engagement Team aligned to the delivery of broader EO strategy
CET support to include preparation of presentations for Client Meetings & Trading Forums, briefing notes for client events, support in the organisation of client events and seminars, new business pitches/proposal documents.
Build and maintain familiarity with products to deliver exceptional service to brokers and other parties
Develop and maintain effective working relationships with internal and external stakeholders, including colleagues, extended service team, customers and brokers to be able to work collaboratively and effectively
Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
Support QBE values in personal work behaviours, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives
Support external customers by servicing inquiries, escalating issues as necessary, maintainingaccuratedocumentation and following established guidelines to ensure alignment with department objectives
You will need to be able to display you have the following experience/competencies:
3+ years’ insurance industry or in a client facing role
Proficient in Salesforce applications.
ability to prepare and analyse data
Detail-orientated and ability to complete tasks attentively and thoroughly
Escalate issues when necessary
Manage and prioritize competing responsibilities concurrently and effectively
Internal reporting in an accurate and timely manner
Delivery of operating and service standards taking into account best practice
Demonstrates interest in enhancing knowledge; seeks opportunities to learn and grow
Uses multiple resources to gather and analyse information and uses logic to address work-related issues and problems
Adapts and is flexible in a complex changing environment
Thoughtful and informed contribution to team discussions
Preferred Knowledge:
Achieved or eagerness to complete relevant Insurance CII qualifications to enhance market knowledge
