Employer: Securitas Security Services
Salary: £24,500 per annum
Date Added: 12/02/2024
About the Role
The role…
Are you looking for a role where you really can make a difference and help people?
You do not need experience, what we ask is that you have a passion to learn, with energy and drive to get things done. We will provide you with full training and support you will require to ensure you are a success as a CCTV Operator.
At Securitas, you’ll be joining a global company with a successful team to protect a variety of clients across the globe. You’ll be working with some of the biggest clients in the world such as banks, retailers, corporate offices and big brands, and play a crucial role controlling incidents in a skilled and organised way whilst adhering to escalation procedures.
We have an excellent reputation within the industry and our highly trained staff deal with a wide range of alarm and guarding systems, covering security, fire, CCTV, environmental alarms.
Job Opportunity
Location: Wavendon, Milton Keynes MK17 8LX
Salary: Starting at £24,500 incrementally increasing to £26,750 after completion training modules.
Shifts: 12 Hours on a 4-day rolling period. (4 Days On, 4 Days Off)
We operate 24/7, 365 days a year. Day Shift: 6AM to 6PM, Evening Shift: 6PM to 6AM
What you will do…
- Effectively process alarm activations across a variety of platforms in accordance with customer-defined specifications ensuring a duty of care to all staff.
- Manage mobile alarm call outs and provide solutions in a timely manner.
- Monitor CCTV and respond to all customer requests relating to their alarm system and escalate issues accordingly. Experience within a control room is preferred but not essential.
- Answer all calls promptly with a high level of customer service, giving assistance to internal and external customers, including liaising with third parties and contractors, as required.
- Ensure that all systems/databases are updated in a timely and accurate manner.
- Provide client reports.
Essential Skills
What you will need…
- Excellent customer service skills – Able to communicate at all levels.
- Willingness to learn.
- Ability to work as part of a team.
- Attention to detail.
- Work under periods of pressure.
- Excellent interpersonal and communication skills, able to listen, to give clear and concise instructions.
- Decision-making capability.
- Computer literate – proficient in MS Office, ability to adapt quickly to new systems.
- Professional in appearance and attitude.
- Demonstrate a high level of integrity whilst dealing with sensitive and confidential situations.
- Embody and uphold the Securitas Core Values of Integrity, Vigilance and Helpfulness.
- A flexible approach to working hours including the requirement for covering of holidays and sickness.
Application Deadline: 25/03/2024
Contract Type: Permanent
Submitted Applications: 0