Employer: Appcast Enterprise Salary: Date Added: 06/03/2024
Associate Director, Productivity and Collaboration Centre of Excellence – 12-month Fixed Term Contract
The AD, Productivity and Collaboration Centre of Excellence will assist leading the Productivity and Collaboration Centre of Excellence which is part of the Digital Workplace.
You will Partner with I&T functions and the rest of the business to develop collaboration products and solutions that follow the appropriate governance and best practices. As part of this role, you will establish and manage a flexible pool of third-party resources; forging strong relationships across the entire CSL business, you will promote and partner with colleagues to build a collaborative and productive workplace and workforce.
As well as MS 365 technical knowledge; excellent stakeholder management, and experience of managing multiple projects is key.
This position reports into the Director, Workplace Experience and Delivery
You will need to be on site at MDH twice a month
Responsibilities include
Provide consultancy for business initiatives that seek to utilize Digital Workplace solutions
Establish & maintain best practices and ensure adherence
Establish & maintain processes that govern the development and deployment of solutions
Ensure continued alignment of the vision/strategy for the CoE with I&T, Infrastructure and DWS vision and technology roadmaps and city plan as well as CSL’s 2030 strategy
Pilot new technology prior to deployment
Develop business solutions and products on established Digital Workplace tools
Empower Citizen Developers across the business to develop solutions themselves within the appropriate governance and frameworks by providing a community and support to share best practises
Ensure knowledge is well documented and maintained
Ensure communicating changes effectively and managing delivery in partnership with stakeholders across the business and I&T
Leverage network to ensure alignment by partnering with appropriate teams across I&T e.g., Enterprise Architecture to ensure that development is in line with the strategic direction and the overall city plan to improve our technology landscape
Manage the lifecycle of DevOps solutions
Ensure appropriate support for all solutions in active pilot / early-life prior to formal handover into operations
Manage escalations and facilitate resolution via managed service providers
Manage change according to established change control procedures and work closely with the Service Management team on scheduling their release into productive environments in-line with the change management process
Work closely with the service owner for all Productivity and Collaboration solutions Microsoft and Non-Microsoft
Manage third party service provider to ensure solutions are developed and supported according to governance and processes
Enhances and delivers systems that are in alignment with the I&T vision/strategy
Create KPIs and report upon key metrics to evaluate the effectiveness and efficiency of the CoE
Collaborate with key business stakeholders and encourage feedback to enhance the CoE and team
Creates an open and safe environment to receive feedback and ideas and look to implement required improvements
Drive and manage change for enhancements to existing technologies and provide consultation and resource for larger I&T strategic priorities within the Digital Workplace collaboration and productivity area and impacting technologies, including:
Delivery of solutions that are identified within the Digital workplace program
Champion Digital Workplace Services standards in business-led projects
Provide oversight to prototypes, proof of concepts, or full product deployments
Provide regular updates to the business/stakeholders on status of projects/changes
Provide feedback to ensure continuous improvement on change/project framework at CSL
Managing the workload and enhancements from the business effectively
Drives and initiates projects/deployments of solutions that can enhance the end-user experience
Communicates effectively with the rest of the business to build strong relationships and ensure we are the partner of choice
Understand business processes and pain points to automate and enhance processes so they are more efficient alongside empowering our colleagues to become more effective and develop solutions themselves within the governance framework (Citizen Development)
Manage a community that brings the business together to drive best practices and showcase successes of where they have got the best out of the productivity and collaboration tools through citizen development to drive efficiencies
Pushes team to look for and implement improvements to create efficiencies within the team that could be shared with the wider organization
Ensure that the infrastructure team (including non-employees) are trained and complying with the appropriate regulatory guidelines (e.g. cGMP), global I&T procedures, I&T standards, I&T practices and Computer Systems Validation methodology as defined by QMS (global I&T Quality Management System)
Ensure audit findings are closed within agreed timelines
Align with the Director, Workplace Experience Delivery to consistently delivery on the Infrastructure Experience vision and roadmap to deliver high-quality and consistent colleague experiences across the Infrastructure portfolio
Measure and communicate the impact and value of the Infrastructure Experience initiatives
Act as a point of contact and escalation for the wider team when the teams when Director, Workplace Experience Delivery is not available
Represent Director, Workplace Experience Delivery in meetings and forums where Infrastructure Experience is involved or relevant
Participate and contribute to the Infra Experience initiatives and projects, and take the lead when required or assigned by Director, Workplace Experience Delivery
Act as the accountable delivery lead for the DWS BAU projects that have a significant impact on the colleague experience and satisfaction
Manage the end-to-end delivery of the DWS BAU projects, from planning and scoping to testing and deployment
Lead an RFP to select a suitable vendor to provide the required service for the Productivity and Collaboration CoE aligning to the vision/strategy and identified requirements
Selection, negotiation, establishing service levels (SLAs), monitoring, and reviewing performance and contract management.
Establishing of good relationship with global vendors.Support global Procurement in case of contract negotiation for CSL w
